- Temps Complet
- CDI
- NOVOTEL
- Hébergement
__jobinformationwidget.freetext.LocationText__
Novotel Mumbai International Airport, Mumbai, India
__jobinformationwidget.freetext.ExternalReference__
REF54139L
GSA FRONT OFFICE (CAMPUS PLACEMENT)
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are seeking a dedicated and customer-oriented Guest Service Agent (GSA) to join our Front Office team in Mumbai, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service.
- Welcome and greet guests, providing a warm and professional first impression
- Efficiently manage check-in and check-out processes, ensuring a smooth experience for all guests
- Handle reservations, room assignments, and special requests with attention to detail
- Respond promptly and courteously to guest inquiries, concerns, and complaints
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain accurate guest records and handle financial transactions with precision
- Ensure the front desk area is clean, organized, and presentable at all times
- Assist in maintaining safety and security protocols for guests and hotel property
- Promote hotel services and amenities to enhance guest experience and drive revenue
- Collaborate with team members to create a positive and supportive work environment
- Adapt to changing situations and handle multiple tasks simultaneously
- Stay updated on hotel policies, local attractions, and events to provide informed assistance to guests
- Degree in Hotel Management or related field
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills with fluency in English; knowledge of additional languages is a plus
- Strong interpersonal and team-working abilities
- Exceptional problem-solving skills and ability to think on your feet
- Proficiency in hotel management software, particularly Opera (preferred)
- Basic computer skills and familiarity with standard office software
- Ability to work flexible hours, including nights, weekends, and holidays
- Detail-oriented with a keen eye for accuracy
- Professional appearance and positive attitude
- Ability to stand for extended periods and assist with luggage when necessary
- Demonstrated commitment to delivering high-quality customer service
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Entry Level
Temps de travail
Occasionnel
Brands
ACCOR
Type de contrat
CDI
Locations
Hamilton
Métiers
Hébergement
Description
Summary of Responsibilities: Reporting to the Bell Captain, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging and pr
Référence
0ae0de8c-26af-4f6b-a619-31c9a080cb7d
Date d’expiration
01/01/0001
Salaire
Localisation
Raffles Boston, Boston, United States
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Boston
Métiers
Hébergement
Description
As a Bell Attendant, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. A Bell Attendant is responsible for tim
Référence
40ab9bc5-74e3-4395-b7d8-ce32a11cfdac
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Lake Louise
Métiers
Hébergement
Description
The Housekeeping Office Coordinator will be responsible for assigning daily assignments to our Room Attendants and Supervisors and will distribute VIP information to our Housepersons. The Coordinator
Référence
0561343a-4187-4bcf-b96e-8672a6bb2c88
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Regional Linen Services, Canmore, Canada
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Canmore
Métiers
Hébergement
Description
Dry Cleaner AttendantThe Dry Cleaner attendant is responsible for the daily operation of the various finishing equipment in the Dry cleaning department. Such related tasks will include but are not lim
Référence
52179369-f99c-4336-a0b7-854738ba18da
Date d’expiration
01/01/0001
Salaire
Localisation
IBIS PARIS PORTE DE BERCY, CHARENTON LE PONT
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Temps de travail
Temps Complet
Brands
IBIS
Type de contrat
CDI
Locations
Charenton Le Pont
Métiers
Hébergement
Description
Description du poste Nous avons le plaisir de vous informer qu'une opportunité passionnante s'offre à vous au sein de notre équipe ! Nous recherchons activement un(e) Chef de Réception pour rejoindre
Référence
RAPDG527
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Paris La Défense Nanterre, Nanterre, Hauts-de-Seine
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Temps de travail
Temps Complet
Brands
NOVOTEL
Type de contrat
CDI
Locations
Nanterre
Métiers
Hébergement
Description
L’atout maître ? Le vôtre ! Rejoignez-nous et jouez la meilleure carte de votre carrière ! Nous recherchons pour notre hôtel Novotel Paris la Défense Nanterre à un Maître d’hôtel Séminaire/Restaura
Référence
LLXDD035
Date d’expiration
01/01/0001
Salaire
Localisation
21c Museum Hotel Durham, Durham, United States
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
21C MUSEUM HOTELS
Type de contrat
CDI
Locations
Durham
Métiers
Hébergement
Description
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Référence
d541cb5b-756b-408d-b829-82c1dacfb194
Date d’expiration
01/01/0001
Salaire
Localisation
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
21C MUSEUM HOTELS
Type de contrat
CDI
Locations
Durham
Métiers
Hébergement
Description
Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appear
Référence
22b50804-8645-4ab8-a8cd-2b4f506b522c
Date d’expiration
01/01/0001
Salaire
Localisation
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
21C MUSEUM HOTELS
Type de contrat
CDI
Locations
Durham
Métiers
Hébergement
Description
Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the ove
Référence
85299b25-f05f-4146-a05d-5817debb1e6c
Date d’expiration
01/01/0001
Salaire
Localisation
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
21C MUSEUM HOTELS
Type de contrat
CDI
Locations
Durham
Métiers
Hébergement
Description
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Référence
4a748397-8cdb-4683-8e4b-0282d533251a
Date d’expiration
01/01/0001