General Manager of Novotel Living in Tallinn, Estonia

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Prepare the successful opening of the hotel, be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to establish the competitive position of Novotel Living in the local marketplace.

Your key areas of responsibility will be to: 

• Lead the overall management and strategic direction of the property with a team 
• Set stretching goals for the team and support all departments in the achievement of operational targets
• Maximize the property in terms of profit and management of financials
• Ensure full compliance with operating controls and legislation in all areas of the business
• Build your team while being actively involved in the recruitment process of positions within the property to select the best fit
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
• Develop relationships within the local community
• Drive service culture
• Maintain product and service quality standards to exceed guest expectations
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently
• Foster positive owner relations and maximizing performance

• Previous experience in a leadership role within a similar hotel brands or business
• Passionate to grow and develop self and others
• Exceptional skills in maintaining rigorous quality standards, ensuring that every aspect of the hotel operations reflects the utmost in luxury and guest satisfaction
• Strategic, creative and able to communicate effectively
• A proven leader able to inspire others
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs
• Ability to speak local language would be an advantage

Your working environment:
The Novotel Living hotel will have 130 rooms, including several studio apartments with kitchens, designed for long-term stays. Located next to the Tallinn port and very close to the Old Town, the hotel will be 6 stories high and architecturally compatible with new buildings in the area. It will feature a restaurant, commercial premises and a recreation area. A new concept for Novotel Living studio apartments will offer leisure and business travelers a flexible longterm stay option with typical hotel amenities and common areas for working and socializing.