General Manager

With 114 Sofitel and Sofitel Legend hotels in more than 45 countries, we foster joy in every extraordinary experience. 

As the first French and global luxury hotel brand, we take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity within our team. Inspired by our logo, the Cultural Link, we value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together. 

Join us and step into a career that lets your passion shine.

Sofitel roma VILLA BORGHESE

Sofitel Roma Villa Borghese, an elegant 5-star boutique hotel, welcomes you for an unforgettable stay in the heart of Rome in one of the 78 rooms. Guests can enjoy the Settimo restaurant and lounge bar on the roof terrace while admiring the beauty of Rome.

In a quiet street in the center of Rome, near Villa Borghese and Villa Medici parks, the Sofitel Roma Villa Borghese is very close to the capital's main attraction.

The Position

Reporting into the Accor Regional Vice President  on the operational side and to the Portfolio manager on the owner side , the General Manager oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. Furthermore it is essential to be actively focused on the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.

Areas of Responsibility

Operations

Employee engagement

• Directly supervise the Executive Committee members and indirectly supervise all hotel personnel
• Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
• Act as an integer role model, displaying explicit knowledge and awareness of company standards
• Build quality relationships to the management team
• Create team spirit
• Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Talent development

Service

• Strong relation with guests: you welcome each guest and make them feels welcome to the hotel and ensure recognition and personalization
• Maintain and enhance product and service quality standards by conducting ongoing evaluations
• The attaining and maintenance of service levels that exceed expectations
• All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness
• Handles VIPs, understanding international protocols for government officials and royalty

Competitive

• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Growing business – A good overview of finances, think about the future and decide on strategic initiatives
• Dealing with media                                     

Financial

• Maximizing financial performance
• Efficient operation and cost control of all hotel departments and facilities
• Executes marketing, sales and distribution, and operational activities, producing results that meet or exceed the hotel’s business plan
• Ensure attractive presence and visibility in the digital world.
• Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.  
• Energy consumption is monitored and minimized
• Preserving & maximizing hotel asset

Owner relationship

• Maintain regular and strong communication with owners and operator
   

PERSONAL DEVELOPMENT

• Passion to grow & develop - Feel encouraged and reinforced by own success
• Approach tasks with courage and self-confidence
• Trusts and shows confidence in others: delegates effectively
• Remain professional and constructive in extraordinary situations
• Show good self- and time management
   

LEADERSHIP

• In time of crisis: Able to take logical decisions and immediate actions
• Create an environment which encourages innovation; breaks down hierarchy, challenges thinking in a constructive way
• Foster and push others to think clearly and solve problems properly by asking probing questions
• Build a network of key people (owners, community etc.)
• Developing People - Promote integrity by fostering a "speak-up" culture and demands fair and respectful behavior and enforces compliance
• Markets plans and ideas successfully
• Reduces key and complex ideas and messages to clear, memorable, and compelling statements
• Convince others; negotiate, debate, find win-win solutions
• Good listener, supports, guides and coaches the team
   

CREATING THE FUTURE

• Contribute to finding solutions
• Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously
• Think about the future anticipating future trends and opportunities; translate organizational strategy into appropriate local strategy
• Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively

LIVING THE BRAND

• is an inspiration to all hotel staff to achieve luxury levels of performance
• Interacts in a positive way with all team members to ensure a luxury guest experience
• Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines

• Shows leadership, is connected and thoughtful.

• Prior 5+ years experience in luxury hotel management essential as GM or Hotel manager
• International experience in luxury hotels in key market (Europe, US ) together with experience in Italy
• Strong match with Accor Inspiring Leader capability framework
• Strong Educational background
• Fluent in English and Italian, French is a plus.
• Good understanding of the local market (previous experience preferred)
• Strong understanding of Italian labor law and previous experience of union relations
• Strong international network
• Experience with owners relationship
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Excellent speaking and presentation skills
• Act as a sales person and PR, handsome,
• Demonstrated leadership and organizational skills
• Strong interpersonal & communication skills
• Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel
• Effective management style, hands-on and approachable
• Bottom-line oriented with emphasis on quality guest-service and team-building

DESIRABLE ATTRIBUTES

• Strong business acumen (financially astute)
• Sales and marketing background
• Express entrepreneurial spirit & confidence
• Display joie de vivre, eloquence & generosity
• Passion for excellence
• Be an ambassador: embody French Art de Vivre, be social, have a good sense of luxury, create stories, rituals and traditions
• Being a “Francophile”: interest and curiosity about “everything French” (language, culture, history, cuisine etc.)
• Show open-mindedness, creativity & innovation
• Be interested in arts & culture, fashion
• Be passionate about Gastronomy & Wines

• Have natural elegance& style; exhibiting these through behaviors and actions
• Ability to collaborate
• High attention to detail in fast paced environment
• Excellent sense of prioritization and time management
• Professional demeanor
• Resilience
• Strategically oriented
• Highly organized
• Have an instinctive feeling about future product concepts
• Be interested in what competitors are doing
• Engaging, friendly and charismatic
• Can influence and inspire others
• Entrepreneurial spirit while still passionate about brands