FT Lead Table Server Assistant, SLS South Beach

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Nightlife Team as a Lead Table Server Assistant located at SLS South Beach in Miami. JOIN THE SLS FAMILY TODAY!

Job Purpose:

Under the general guidance of the General Manager and Nightlife Managers, assist in ensuring efficient service of all food in the pool and provide guests with exceptional service by assisting and supporting the wait staff.

Duties & Functions:            

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Ensure daily/nightly and/or weekly, opening and closing side duties are followed/completed.
• Ensure that all equipment is clean and in excellent working condition through personal inspections.
• Assist, support and work with bartenders and waiters
• Assist in the oversight of employee performance appraisals ensuring they’re completed in a timely manner.
•  To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Nightlife Manager or Pool Manager, when necessary to ensure customer satisfaction.
• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• To follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
• Expedite the service of food from the kitchen to Pool/lounge guests and to pick-up dirty agave/plastic cups and plates and replace with clean silverware and Agave/plastic cups
• Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, setting up tables/cabanas, and stocking and pre-set up of station to facilitate food service.
• Assist to remove used dishes and trash from guest tables and venue.
• Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• Follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
• Ensure order of restaurant and cleanliness in accordance to health and safety regulations and facilities cleanliness standards including but not limited to ensuring floors are free of debris, spills, and hazards and ensure tables are being cleaned/cleared after guest departure.
• Regularly inspect and restock supplies as needed
• Ensure standards and guest requirements are met at all times
• Prepare and refill tea, coffee, water, and soft drinks,
• Keeps all stations stocked by polishing and distributing china, glassware, and silverware
• Maintain knowledge of all menus within the hotel
• Provide friendly, courteous and professional service at all times
• Assist, support, and work with Pool Servers and Pool staff
• Remove all glasses, plates, utensils, and napkins from tables
• Ensure standards and guest requirements are met at all times
• Performs opening, running, and closing task
• Understand the operational set up and principle of the Pool/SL.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive productive working environment.
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

ADDITIONAL RESPONSIBILITIES

• • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• •  
• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

•  
• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

• Assimilate into the company’s culture through understanding, supporting and participating in all the company’s elements. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

•  High School Diploma or equivalent required
• One to three years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Food and beverage knowledge in an upscale environment preferred.
• Must have an exceptional personality and hospitality driven attitude
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

All your information will be kept confidential according to EEO guidelines.