Front Office Supervisor

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Front Office Supervisor

Lead the front desk team to deliver excellence in guest service to all of our guests. Through working closely with other departments, our Front Office Supervisor will ensure all of our guests have a smooth check-in and check-out process.

This is a full-time, permanent position, starting December 3rd.

Starting Rate of Pay: $24.30 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $28.35 per hour.

Job Duties:  

• Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service teams
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery

• Supervisory experience within front desk for a large property required
• Excellent knowledge of Micros-Opera Property Manager, Word and Excel
• Experience dealing with guest recovery

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: At Fairmont Chateau Whistler, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cwr.careers@fairmont.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)