- Temps Complet
- CDI
- Hébergement
- ACCOR
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Novotel Kochi Infopark, Kochi, India
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REF43383Z
Front Office Manager
Region
MEA SPAC
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
- Assign sufficient manning to cater for daily operational needs
- Planning of VIP arrivals and departures and ensuring operational efficiency
- Develop and maintain strong guest relationships to ensure guest loyalty
- Handle guest issues when needed
- Plan and review rosters to ensure productivity goals are met
- Conduct audit checks on service standards and ensure compliance with hotel standards
- Ensure operations are in order, guests assistance required is rendered accordingly and hotel’s service standards are met
- Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
- Facilitate preventive maintenance program with housekeeping and engineering
- Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
- Track and Forecast daily, weekly and monthly Of Loyalty Program
- Planning, reviewing, training, monitoring, evaluation and counseling of employees
- Handling and investigation of guest requests/complaints
- Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
- Attend any department and operational meetings
- Ensure grooming standard set by the hotel at all times
- Ensure work areas are adequately stocked and inventory properly recorded
- Ensure department compliance with safety and security procedures at all times
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
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