1. Temps Complet
  2. CDI
  3. IBIS
  4. Hébergement


ibis Singapore Novena, Singapore



Front Office Manager



Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...

Company Description

Set amidst the Asian Medical Hub of Mount Elizabeth Hospital, Ibis Singapore Novena is located at the outskirts of Singapore’s city centre. The hotel is a 10-minute walk from the United Square and Velocity Mall. It is a 15-minute drive from the popular Orchard Road and the Central Business District.

Job Description

  • Assign sufficient manning to cater for daily operational needs
  • Planning of VIP arrivals and departures and ensuring operational efficiency
  • Develop and maintain strong guest relationships to ensure guest loyalty
  • Handle guest issues when needed 
  • Plan and review rosters to ensure productivity goals are met
  • Conduct audit checks on service standards and ensure compliance with hotel standards
  • Ensure operations are in order, guests assistance required is rendered accordingly and hotel’s service standards are met
  • Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
  • Facilitate preventive maintenance program with housekeeping and engineering
  • Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
  • Track and Forecast daily, weekly and monthly Of Loyalty Program
  • Planning, reviewing, training, monitoring, evaluation and counseling of employees
  • Handling and investigation of guest requests/complaints 
  • Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
  • Attend any department and operational meetings
  • Ensure grooming standard set by the hotel at all times
  • Ensure work areas are adequately stocked and inventory properly recorded 
  • Ensure department compliance with safety and security procedures at all times


  • Minimum 4 years of hotel experience, preferably in Front Office
  • Read write and speak English fluently
  • Possess good guest relations skills, confident, clear English
  • Good decision making skills
  • Knowledge of Opera system and other related sub-systems interfaced to   the hotel’s computer system
  • Proven ability to guide and coach team members
  • Focused on customer service, detail oriented in training, development and performance management
  • Responsive to continuous challenges and open to making changes to achieve targeted results

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


Browse Jobs