- Temps Complet
- CDI
- Hébergement
- ACCOR
__jobinformationwidget.freetext.LocationText__
NOVOTEL NEW DELHI CITY CENTRE (Opening Soon), New Delhi, India
__jobinformationwidget.freetext.ExternalReference__
REF54450J
Front Office Executive
Region
MEA SPAC
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Supervises and guides Front Desk Associates to ensure that hotel’s policies and procedures are adhered to.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
- Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Conducts training of Guest Service Associates as per necessity.
Guest Loyalty
- Promptly and actively obtains feedback from guest.
- In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.
- Ensures that all guests are all pre arrival preparations done for all VIP arrivals.
- Ensures and provides engaging arrival and departure experience to all guests.
- Ensures and enroll maximum guests to Le Club.
- Achieves guest delight through friendly and proficient services at the time of arrival / departure.
- Must have complete knowledge of membership levels of Le Club Accor program.
- Enable decision making at guest contact point to ensure guest loyalty.
Operational Processes:
- At the start of the each shift, Front Desk Executive must familiarize himself/herself with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
- Ensure clear hand over between the shifts, highlights any cash discrepancy.
- Ensure that Front Desk associates takes departure time and secure mode of payment from all guests at the time to arrival.
- Ensure that check ins/ outs are efficient within required time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.
- Ensure fond farewell is extended to all guests on departure.
- Handles relevant guest comments or complaints of the hotel guests and inform to the management.
- Ensure that all internal controls are in place.
- Encourage Up selling in the hotel.
- Ensure that Arrival & Departure register is updated as per local laws at all times. Also ensure that ‘C’ forms are made and send as per the local laws.
- Ensure and check all equipments in Front Office Department are in working condition.
Administration
- Ensure all grooming standards are in place and adhered to.
- Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.
- Ensure that all rebates and paid‐outs are acknowledged by Duty Manager.
- Checks all guest registration cards for profile, mode of payment and departure time and given to Duty Manager for signature.
Performs all other job assigned by the Management.
Degree or diploma in hotel management
- Minimum 1 year of relevant experience in a similar capacity
- Good communication and customer contact skills
- Well-presented and professionally groomed at all times
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
ibis budget Melbourne Airport, Tullamarine, Australia
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Tullamarine
Métiers
Hébergement
Description
At Ibis Budget Hotel, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming atmosphere
Référence
efc093b0-c531-4fae-9125-665fd0d327a1
Date d’expiration
01/01/0001
Salaire
Localisation
Mercure Kuala Lumpur Shaw Parade, Kuala Lumpur, Malaysia
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Kuala Lumpur
Métiers
Hébergement
Description
Assist the Operation Manager to check that all Front Office hearstists report to work punctually and are well groomed before each of their shift.Communicate all log entries by Duty Managers to ensure
Référence
2e09160d-49d7-433e-af8e-1f2b32211047
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Whistler
Métiers
Hébergement
Description
Overnight CleanerYou are at the heart of the hotel! As an Overnight Janitor, you will take ownership of all public spaces and outlets, ensuring that our guests are provided with a clean, comfortable s
Référence
c9e237ec-407c-4904-ac49-839c875f3566
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Regional Linen Services, Canmore, Canada
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Canmore
Métiers
Hébergement
Description
Dry Cleaner AttendantThe Dry Cleaner attendant is responsible for the daily operation of the various finishing equipment in the Dry cleaning department. Such related tasks will include but are not lim
Référence
52179369-f99c-4336-a0b7-854738ba18da
Date d’expiration
01/01/0001
Salaire
Localisation
ibis London Heathrow Airport, Harlington, United Kingdom
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
IBIS
Type de contrat
CDI
Locations
United Kingdom
Métiers
Hébergement
Description
We are thrilled to present an incredible opportunity to become part of the ibis London Heathrow Airport family as our Assistant Front Office Manager.In this pivotal role, you will help oversee our Fro
Référence
8eb62c75-d9ae-4272-b157-0e3769441815
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Los Angeles
Métiers
Hébergement
Description
If you enjoy a job where every day is different, then Overnight Front Office Manager is the role for you! As an Overnight Front Office Manager, you will lead the front office team by demonstrating exe
Référence
b1d5544d-021f-4ec7-8089-a84c9c2deddf
Date d’expiration
01/01/0001
Salaire
Localisation
21c Museum Hotel Louisville, Louisville, United States
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
21C MUSEUM HOTELS
Type de contrat
CDI
Locations
Louisville
Métiers
Hébergement
Description
Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and
Référence
42c48632-43f1-41b9-9f31-68ac58c4d4ba
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Los Angeles
Métiers
Hébergement
Description
Fairmont Gold Attendant The Fairmont Gold Lounge Attendant is responsible for providing the highest level of anticipatory food and beverage service to our guests. You will be the person that knows our
Référence
9d10d3d6-181a-4e59-9480-75f0cd0666fe
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel York Centre, York, United Kingdom
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
York
Métiers
Hébergement
Description
Duties Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).This also includes the management of PCO group b
Référence
18687bb6-0cc3-4bb2-8554-ebf65b9bc708
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Associate
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Lake Louise
Métiers
Hébergement
Description
Enjoy all that the great outdoors has to offer? Then what better way to further your career in hospitality then to join the Overnight Housekeeping team at the Fairmont Chateau Lake Louise? Enjoy the g
Référence
183b427a-00f4-4ca2-8199-363f02251814
Date d’expiration
01/01/0001