Food and Beverage Team Leader

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.

Our mission at is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

We are currently looking for a Food and Beverage Team Leader at Novotel London Greenwich, who is full of energy, has a great personality and takes pride in giving great customer service.

Your mission:

Job Description

• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Manages and motivates the teams in order to improve sales and the quality of F&B services.
• Improves the department's results by increasing sales and the productivity of F&B points of sale.

Customer relations

• Enhances guest satisfaction,
• Handles guest comments and complaints, ensuring follow-up,
• Develops close relationships with guests to encourage loyalty,
• Ensures guests receive a warm and personalized welcome,

Professional Techniques / Production

• Organises and supervises the preparation of points of sale according to activity forecasts,
• Ensures that reference standards are properly applied,
• Checks that sales materials are well presented
• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef.

Commercial / Sales

• Sets daily sales targets for the team
• Analyses guests' comments and shares them with the team
• Keeps close track of what the competition is doing, and encourage upselling techniques
• Develops excellent relations with guests

Management and Administration

• Supervises purchasing for the restaurant and kitchen, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand,
• Ensures that the equipment and cultural assets of the department remain in good condition and working order
• Checks inventories that have been carried out and comply with Marge Brut (stock taking procedures)
• Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness
• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand

· Previous experience in similar roles is preferable.

· Friendly, approachable with excellent customer service skills.

· Attention to detail and exceptional organisational skills

· Strong team player and positive attitude.

· Ability to work effectively under pressure.

· Essential to be flexible with working hours.

· Must already have the right to work in the UK.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.

• Exceptionally organised with the ability to efficiently prioritise manners.

• Ability to remain calm when under pressure.

• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

If you feel you are the right candidate for the role of our Food and Beverage Team leader, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• Contract Type: FT
• Number of hours: Full-time
• Start date: 01st September 2024
• Location: Novotel London Greenwich