Florist, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Florist  

Department: Savoy Flowers  

Inspired and Supported by: Creative Floral Design Manager  

Salary: £25,750

Your purpose will be:   

To be responsible for exceeding our guest expectations on a day-to-day basis within our Flower Shop, whilst ensuring the flowers and display are to the agreed standard.  

You will be accountable for: 

• To ensure the flower shop meets the hotel brand & 5-star luxury standards 

• To ensure all guest flower requests are met with professional service 

• To take ownership of any guest request encountered to completion 

• To condition and prepare flowers every morning to be used for the flower shop 

• To prepare all guest order requests as a priority and deliver to guest rooms 

• To prepare flower bouquets and to ensure display stands are up to standard daily including pricing 

• To assist with our guest orders as direct contact in a polite and helpful manner with genuine interest 

• To ensure guests are charged through our POS system 

• To ensure the flower shop is at the highest standard, ensuring quality is maintained at all times. 

• To be passionate, creative and encourage all upsell and revenue opportunities. 

• To ensure stock levels are maintained, organised and monitored 

• To assist Savoy Flowers Team with adhoc duties as required, especially at peak times 

• To work in a clean and tidy manner, clearing away things you are no longer using.  

• Keep the floors clean and dry to avoid any slips or falls. 

• To control the waste of flowers as much as possible. 

• To maintain the plants and clean retail areas in the shop 

• To maintain amicable and co-operative working relations with other departments. 

• To comply with all Food Hygiene and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself. 

• Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises. 

• To carry out additional tasks as instructed and by reasonable request from the leadership team. 

• Adhere to all Savoy policies and procedures as outlined by the hotel. 

• Be an active colleague of the Savoy team in our mission of ‘Turning Moments into Memories’ for our guests. 

What you will need to do in this role? 

• 1-3 year experience in Luxury London Retail within Hospitality Industry. 

• Confident florist with all elements of Floristry including wedding wiring techniques. 

• Outstanding communication skills, both written & verbal. 

• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization. 

• Enthusiastic and positive personality with the ability to build trusting relationships with others. 

• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results. 

• Applicable job related skills as per Accountable Duties 

• Hours of operation 7 days a week including weekends and bank holidays, 40 hour week rota 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme