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Novotel Pune Nagar Road, Pune, India

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REF46108Q

F&B Executive

Region

MEA SPAC


Job Description

Primary Responsibilities

  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
  • Take food and beverage orders according to guest’s requirements and preferences
  • Deliver food & beverage services in accordance to departmental standards and procedures
  • Ensure that all food & beverage are served according to service standard
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
  • Try to remember individual patron’s names and their preferences to extend a personalized service
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
  • Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
  • Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

 


Qualifications

Profile

  • Secondary / High school education
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience in a similar capacity
  • Working knowledge of MS Excel, Word, & PowerPoint

Competencies

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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Nous encourageons la créativité, l' excellence et l' esprit pionnier. Nous interagissons les uns avec les autres et avec notre environnement, pour créer un luxe riche de sens. Avec nous, vous pouvez être fiers de faire partie d'une équipe globale ancrée dans les initiatives durables et locales. En travaillant ensemble avec nos communautés, nous vous donnerons les moyens d'avoir votre propre impact significatif.

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