Duty Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

1. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
2. Prepares and checks for VIP’s arrival and escorts guests to rooms.
3. Coordinates with all departments concerned in order to maintain Front Office functions properly.
4. Checks group department fit and ensure switchboard makes appropriate wake up calls.
5. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
6. Assists reception, cashier, concierge and bell captain when they are busy.
7. Assists with all departments in times of pressure – where reasonably possible.
8. To liaise with guests and ensure high satisfaction at all times.
9. To ensure that the standards of service in all areas meet the required levels.
10. To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues the Department Heads and colleagues in a constructive and clear manner.
11. To check all outlets prior to opening to ensure everything is in order to ensure a smooth operation.
12. To be aware of and promote all services offered at the hotel.
13. To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood.
14. To make sure that hotel policy and the vision are followed at all times.
15. To complete daily inspection of all hotel facilities ensuring a checklist is completed.
16. To ensure that all appliances, fixtures and fittings are safe and work in accordance with the health and safety regulations, reporting any faults to the relevant Department Manager and entering maintenance issues in Fidelio.
17. To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email.
18. To be fully aware of the hotel’s fire safety procedures and health and safety regulations.
19. To take overall personal pride in appearance and work performance.
20. To make room inspection 3 rooms per shift.
21. To be eye witness in case any valuable things are forgotten in safe box by the guests.
22. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
23. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
24. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
25. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
26. Carry out all other duties assigned by managers and hotel management not specified in the job description

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• Education: Bachelor’s Degree
• Experience: At least 5 years of experience in the industry following theoretical education.
• Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and Training: Advanced theoretical and practical knowledge.
• Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).
• Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.