Director of People and Culture

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

The Director of People & Culture will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of People & Culture and will be an integral member of the property executive committee. As a senior member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property.

He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and region diversity strategy.

• Translates business priorities into property Human Resources strategies, plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance outcome or control cost.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.

• Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyses open positions to balance the development of existing talent and business needs.

• Serves as coach and expert facilitator of the selection and interviewing process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the property.

• Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.

• Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.

• Serves as resource to property Human Resources staff on employee relations questions and issues.

• Continually reinforces positive employee relations concepts.

• Minimum of at least 8 years of people leadership experience.
• Recognized SME and thought pioneer in workforce \/ people analytics.
• Exceptional analytic skills with ability to **examine** data across multiple functions or organizations for greater talent insights.
• In-depth knowledge and experience with employee related survey methodologies and managing employee engagement surveys.
• Ability to work in a global, complex cross-functional team environment.
• Proven project and change management skills.
• Exceptional collaboration and partnership skills with particular focus on HR managers, business executives, and support functions.
• In-depth knowledge of talent related research and data-driven insights.
• Experience using a flexible data-backed approach with varying levels of precision.
• Ability to effectively communicate across multiple stakeholders and levels.
• Exceptional consultative and project intake skills.
• Demonstrated ability to effectively drive results in a complex and changing environment.

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.