- Temps Complet
- CDI
- ACCOR
- Administration et Support
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Novotel Hyderabad Airport, Hyderabad, India
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REF34363V
Director of Operations
Region
MEA SPAC
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).
-Come As You Are
-Work With Purpose
-Grow, Learn & Enjoy
-Employee benefit card offering discounted rates in Accor worldwide for you and your family.
-Career development opportunities with national and international promotion opportunities
Primary Responsibilities
Business Performance
- Support the annual budgeting process and financial forecast for the operations departments
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
- Analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Gather and report financial information to the General Manager
Operation
- Develop, recommend, implement and manage the operational department’s annual and long term goals
- Conduct daily briefing with management on current key activities
- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
- Represent the Brand in projecting a credible image to the market, residents and colleagues alike
- Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
- Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
- Be visible around the hotel and show an active interest in our colleagues’ welfare
- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative
- Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications
Team Management
- Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
- Assist General Manager with interviews, selection and recruitment of operations departments management team
- Identify and develop team members with potential
- Conduct performance review and manages performance issues that arise within the operations departments management team
- Constantly monitor team members performance, attitude and degree of professionalism
Knowledge and Experience
- Bachelor’s Degree from a reputable hospitality school preferred
- Minimum 5 years of operational management experience with strong Rooms background and at least 2 years of experience in a similar capacity
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading, writing and oral proficiency in English language
- Ability to communicate in a local language where the hotel operates is desirable
- Strong working knowledge of MS Excel, Word, & PowerPoint
Competencies
- Strong leadership, interpersonal and training skills
- Ability to lead expatriates and local colleagues effectively
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.
At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:
https://m.facebook.com/story.php?story_fbid=4497886346977238&id=100002677509795
https://www.facebook.com/novotelhydairport/videos/650412208689594/
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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