Director of Housekeeping

1. Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Director of Housekeeping leads and inspires a large team of housekeeping professionals to deliver the highest levels of cleanliness, guest satisfaction, and operational efficiency. Responsible for overseeing all aspects of housekeeping operations, the Director of Housekeeping ensures that guest rooms, public spaces, and back-of-house areas consistently meet Fairmont standards of luxury and excellence. The role demands strategic thinking, exceptional people leadership, strong budget management, and a commitment to continuous improvement and team development.

Job Duties Include:

Strategic Leadership & Planning
• Develop, implement, and monitor short- and long-term strategies for the housekeeping department aligned with CLL's brand and service objectives

• Lead all deep cleaning cycles and project planning related to guest rooms and public areas.

• Partner with leadership across departments to ensure alignment of operations and guest expectations.
• Establish clear departmental goals, KPIs, and productivity measures.
• Oversee daily shift operations and ensure adherence to Fairmont’s housekeeping standards and procedures.
• Maintain a proactive inspection program for guestrooms, public areas, and back-of-house zones.
• Conduct and participate in departmental stand-up meetings to communicate goals and performance updates.
• Ensure compliance with hygiene, safety, and environmental regulations.
• Coordinate with Front Office and Engineering to maintain room readiness and efficiency.
• Guarantee effective scheduling, vacation planning, and labor optimization based on business needs.
• Manage and control inventory levels of supplies, amenities, and equipment to ensure readiness without excess.
• Approve ordering and budgeting of cleaning materials, guestroom supplies, and operational tools.
• Oversee maintenance of housekeeping equipment, ensuring safety and functionality.
• Develop, manage, and optimize the departmental operating budget.
• Analyze labor, expenses, and productivity to ensure cost-effective operations while maintaining luxury service standards.
• Track and report on housekeeping-related metrics such as cost per occupied room (CPOR) and department contribution to GOP.
• Ensure a flawless guest experience through a relentless focus on cleanliness, readiness, and personalized touches.
• Respond to guest concerns promptly and professionally, and implement corrective actions.
• Use guest satisfaction metrics and feedback tools (such as VOG, LQA, Forbs audits…) to drive performance and improvement initiatives.
• Lead the recruitment, selection, and onboarding of skilled and motivated housekeeping professionals.
• Maintain appropriate staffing levels across all shifts, aligned with forecasted occupancy and business demands.
• Provide onboarding, ongoing training, and leadership development for all levels of the housekeeping team.
• Foster a learning culture focused on professional growth, service excellence, and team empowerment.
• Establish clear performance expectations and accountability at all levels.
• Conduct regular performance reviews and coach leaders on motivating and managing their teams.
• Address employee performance and conduct reviews in a fair and consistent manner, aligned with P&C policies.
• Champion a culture of care, inclusivity, and collaboration across the department.
• Lead employee engagement initiatives and recognition efforts.
• Actively solicit employee feedback and promote open-door communication.
• Participate in Long-term asset care and lifecycle planning (FF&E, soft goods, carpets, mattresses, drapery), Participation in CAPEX planning and renovations
• Monitor, Waste reduction and chemical management strategy, in Partnership with engineering on energy and water reduction
• Enhance training on Biohazard and contamination protocols Emergency response planning (flood, fire, evacuation support) as per the hotel health and safety protocols

Core Competencies
• Luxury Service Orientation – Upholds Fairmont’s reputation by delivering exceptional service experiences.
• Strategic Planning – Understands operational complexity and implements scalable, sustainable systems.
• People Leadership – Builds strong teams and empowers leaders to succeed.
• Financial Acumen – Translates operational activity into impactful financial results.
• Communication – Clear, professional, and motivational communication with all stakeholders.
• Problem-Solving – Handles challenges with a solutions-first mindset, remaining calm under pressure.

• 3 years of previous Hotel Rooms Division leadership or management required
• University degree or college diploma in hospitality management an asset
• Strong communication skills both written and verbal
• Proficient in the use of relevant software an asset (eg. Microsoft Office, Micros Fidelio Opera)
• Proven ability to successfully lead and motivate colleagues

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.