Credit Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Responsibilities

Credit Assessment and Risk Management:

· Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.

· Review and approve credit applications, ensuring they meet the hotel’s credit policy.

· Analyze customer financial history and determine appropriate credit limits for each account.

· Regularly monitor and assess accounts to identify and mitigate potential credit risks.

Accounts Receivable Management:

· Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.

· Follow up on outstanding accounts and overdue payments to ensure timely resolution.

· Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.

· Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.

Credit Policy Enforcement:

· Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.

· Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.

· Approve or decline requests for extended credit or credit extensions in line with hotel policy.

Collections and Dispute Resolution:

· Lead and manage the collections process, working with customers to ensure timely and full payment.

· Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.

· Negotiate payment arrangements with clients who may be facing financial difficulties.

· Work with the legal department or external collections agencies when necessary to recover overdue payments.

Reporting and Financial Analysis:

· Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.

· Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.

· Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.

Team Leadership and Supervision:

· Supervise and train the accounts receivable and credit team to ensure efficient operations.

· Provide guidance on credit management best practices, improving team performance and reducing errors.

· Foster a collaborative and effective working environment within the credit and finance departments.

Internal and External Coordination:

· Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.

· Work closely with the finance department to ensure proper cash flow management and adherence to budgets.

· Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.

Compliance and Documentation:

· Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.

· Maintain accurate records of all credit agreements, transactions, and payment history.

· Ensure proper filing and documentation of all credit-related documents for auditing purposes.

Additional Responsibilities:

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

People & Culture

Employee Relations

· Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.

· Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.

Recruitment

· Hire new Heartists in conjunction with the People & Culture Leader through INES.

· Use the interview guides provided and Talent Meter to gain further information on any potential candidate.

Employee Engagement and Communications

· Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.

· Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.

· Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.

Learning & Talent Development & Performance Management

· Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.

· Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.

· Ensure Departments have adequate Departmental trainers, and these are well utilised.

· For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.

· Development of direct reports to give them ongoing feedback and development.

· Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

· Performs additional duties as directed by supervisors.

· Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.

· Is fully conversant with all health and safety, fire and emergency procedures.

· Maintains a high standard of personal hygiene, dress, uniform, and body language.

· Is polite and professional in any situation where the image or regulation of the hotel is represented.

· Attends meetings and training as required by supervisors.

· Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.

· Interacts with guests actively soliciting feedback.

Finance

· The activities and contribution of the role will impact the performance of the hotel.

· Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.

· Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.

· Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.

· Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.

This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

· Positive Orientation

· Operational Decision Making

· Self-Development & Management

Leading Others

· Developing an Empowered Team

· Leading an Engaged and Diverse Team

· Communication

Leading the Business

· Advocating Guest Passion

· Business Planning and Analysis

· Business Improvement and Change

Experience/Certificates/Education

· Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.

· Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.

· Skills & Attributes:

o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).

o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.

o Strong ability to analyze financial data, assess credit risks, and make informed decisions.

o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.

o Ability to manage financial records and ensure accuracy in all credit-related activities.

o Ability to resolve issues related to billing, collections, and disputes effectively.

o Experience in supervising and guiding a team to meet departmental objectives.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.