Credit Manager

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

As a Credit Manager you will protect the hotel’s assets by controlling risk while providing exceptional guest service and leadership to the Accounts Receivable team.  *This position is based on-site.

Salary Range: $78,000 - $84,000

What you will be doing:

• Protect hotel’s interest by reviewing all incoming groups to establish credit worthiness and financial stability.
• Review group masters to ensure that all contracted income has been posted.
• Meet with convention and group conveners to review Master Accounts.
• Ensure prompt and accurate billing of all accounts receivable for groups, travel agents and managers.
• Review and confirm accurate commission payments to groups and travel agents.
• Monitor and check monthly house accounts, posting adjustments as necessary.
• Prepare Receivable Reports to review on a weekly basis and communicate any concerns to Director of Finance.
• Facilitate Monthly Credit meetings.
• Pursue and collect delinquent accounts and document accordingly.
• Reconcile all General Ledger accounts pertaining to Accounts receivable (i.e. group commissions, audio visual).
• Maintain a proper filing system in accordance with corporate guidelines.
• Participate in Quarter End Inventory.
• Direct supervision, training and coaching of Accounts Receivable team.
• Willing to work a flexible schedule.
• Other duties as assigned.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests – internal or external.

Your experience and skills include: 

• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner.
• Must be able to maintain confidentiality of all data.
• Must possess basic computational ability.
• Must possess computer skills, including a proficiency in Word, Excel, and Outlook.
• Working knowledge of hotel operating systems and accounting software is an asset.
• Must possess strong organizational skills with demonstrated numerical aptitude and problem solving skills.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.

• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments to meet strict deadlines.
• Maintain a professional working environment and attitude.
• Must have a strong desire to succeed in a challenging environment.

Education

• High School diploma (or equivalent) and/or vocational training
• Accounting degree is an asset but not required

Experience

• Minimum of 3 years accounting experience, including supervisory/managerial level experience
• Previous Front Office system and/or hotel experience is a plus

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  You can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani