Cluster Reservations Manager

Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we provide comprehensive services for both leisure and business travellers.

Job Description
As the Cluster Reservations Manager, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimise occupancy rates. Key responsibilities will include:

• Overseeing reservations operations, including booking processes, group reservations, and room allocation
• Ensuring guest inquiries and bookings are handled efficiently and courteously
• Analysing occupancy trends and collaborating with revenue management to maximise room revenue
• Training, mentoring, and managing the reservations team to achieve performance goals
• Liaising with front office and sales departments to ensure a seamless guest experience
• Assisting with VIP and special request arrangements
• Maintaining accurate records of guest preferences and booking details

You will demonstrate a proactive approach to service and an ability to foster an engaging and positive team environment.

The ideal candidate will have prior experience in a similar role within the hospitality industry, along with:

• Strong leadership and organisational skills with a focus on guest satisfaction
• Excellent verbal and written communication abilities
• Proficiency in hotel property management systems (PMS) and familiarity with reservations software
• Strong analytical skills and attention to detail
• A customer-focused mindset with a passion for providing memorable guest experiences

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities