Cluster Director of Talent & Culture @Ibis Hotels, Mumbai

"Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Scope and General

Purpose of Job:

To be responsible for planning, managing, controlling, coordinating and participating in Talent & Culture activities.

Main Duties:

Administration

• Guide management to formulate and fairly implement appropriate human resources policies and procedures.
• Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives of Accor India.
• Responsible for preparing the annual Human Resources Business Plan ensuring the objectives fully addresses the business objectives of the hotel and needs of the employees.
• Ensure all practices are complete, in keeping with local legislation.
• Route documentation to relevant offices in a timely manner.
• Overseeing the timely and confidential management of employee data.
• Ensure that all departments have a complete set of Departmental Operations Manuals, which are annually reviewed to reflect current standards of performance.
• To ensure that an efficient and accurate filing system, both manuals as well as electronically is maintained at all times.
• To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.
• To ensure adherence / compliance of relevant legal statues/returns.
• To ensure that employee facilities are maintained and cleaned to Accor’s standards of operation, including the Employee Restaurant, Locker Rooms, and Clinic etc.

Operational

Recruitment and Selection  

• To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for Accor employment, whereby the primary focus is to provide development opportunities and promotions from within the company, with external recruitment as back up.
• To establish an effective external recruitment procedure to obtain the best talents in the market place at competitive, but responsible remuneration packages.
• To ensure that the external recruitment takes place through batches so that the new joiners are properly inducted into the system, along with the Orientation Program.

• Ensure that the hotel adheres to approve staffing levels, job titles and organization structure in accordance with Accor India payroll initiatives.
• Ensure that Job Descriptions, Employee Specifications and Task Lists are correctly administered and recorded in employee’s personal files.
• Recommends suitable employees for inter-company transfers and maintains regular communication with identified candidates.
• Ensure recruitment and advertising reinforces the corporate identity, projects a professional image and is used as a last resort.
• Represents hotel in meeting government requirements, coordinating with Department of Manpower, Department of Immigration, Hygiene and Health authorities.
• Maintains close relationship with academic institutions and hotel schools.

Manpower Planning

• Coordinate and update Manpower Plans ensuring that adequate succession planning is in place to satisfy turnover requirements.
• Manages hotel Evaluation and Appraisal processes.
• Coordinates and approves transfers and promotions at Guest Services & Operations Support and Team Leader level ensuring hotel moves towards Zero Based Staffing Guide.
• Review Manning requirements every year before the Business Plan exercise in line with the Business strategies.
• To continuously question the ideal mix of Full Time, Contract and Outsourced employees in each Department.

Compensation and Benefits

• Research competitive compensation and benefits packaging, benchmarking costs, ensuring the hotel remains competitive.
• Coordinate and approve the annual review of organization charts and benefits grids.
• Administer annual salary review proposals ensuring equality and fairness
• Manage HR computer systems to effectively manage payroll.
• Manage employee insurance programs.
• Coordinate Change of Status processing to ensure accurate payroll reporting.
• Manage leave liability in accordance with established policy following the scheduler system.

Personnel

• Ensure close and professional relationships are established and maintained between management, employees, Accor India representatives, other Hotels, government officials and the local community.
• Represent management in dealings and disputes.
• Ensure open communication and transparent management style
• Ensure consistent and fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviors
• Ensure that an effective Communications Program is implemented that maximizes employee’s awareness of our objectives, philosophy and operating concepts.
• Effectively communicate core values and behavioral standards to all levels of staff

• Develop a complete package of employee collateral and learning aides to ensure a high level of professional and personable conduct in keeping with accepted standards.
• Ensure the effective dissemination of corporate materials.
• With the Training Manager plan and publish Annual / Monthly / Quarterly Consolidation Plan and Electronic Newsletter.
• To counsel employees on career prospects, job related and personal matters, discipline etc.
• To administrate and supervise the Hotel employee recognition programs as outlined in the Policies and Procedures
• To ensure robust Exit Management system
• To take employee feedback through Accor talk along with the General Manager and employee feedback surveys.
• Take an active involvement in the Welfare, Safety, Development and Well-being of employees providing advice, counselling and truthful, diplomatic feedback.
• Provide sufficient training and development opportunities to ensure subordinates are confident, well trained and professionally equipped to deal with the demands of their function.
• Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision.
• Prudently balance the management of resources and standards of service to meet the financial goals of the hotel and the guest expectations levels of our guests.
• Respond to changes as dictated by hotel, industry and company.
• Exercise responsible management and positively representing the hotel management team and Accor India.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.