Casual Guest Services Agent

Mercure Canberra combines timeless charm with modern comfort, strategically located near the CBD, National Convention Centre, and Australian War Memorial, offering a unique blend of history and contemporary luxury.

As a Guest Services Agent you will be reporting to the Front Office Manager and Duty Managers, providing exceptional customer service to our guests as they check in & out of the hotel. 

What you will be doing:

- Providing passionate, knowledgeable and friendly service to external and inhouse guests at all times.

- Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.

- Checking guests in and out of the hotel in a timely manner

- Handling guest enquiries and providing information on local attractions, giving directions where required

- Taking reservations as required

- Ensuring accurate payment of guest accounts

- Previous customer service experience is desired, particularly in a hotel environment

- Enthusiastic, with a natural ability to build rapport both in person and over the telephone

- Be able to work a flexible 7-day roster, including weekends and evenings

- You will have a strong knowledge of computer systems incuding Microsoft Office & Opera (or similar hotel management system)

You are encouraged to apply if you belive you have somethign to offer. We dont look for an exact match, instead we promote diverse talent and welcome your unique story.

What’s in for you?

• Enjoy perks like discounted accommodation, meals, great coffee, global partner discounts & more;
• Access to ongoing learning and skill enhancement;
• Progressive leave policies, inlcuding 10 weeks of parental leave.
• FREE on-site parking