Booking and Reservations Agent (Arabic or Chinese Speaker)

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

POSITION SUMMARY 

As the first point of contact of our guests, you embody SO/’s first impression. In this position you will: 

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.  

• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.  

• Explain guarantee, special rate, and cancellation policies to callers.  

• Accommodate and document special requests.  

• Answer questions about property facilities/services and room accommodations.  

• Follow sales techniques to maximize revenue. Input and access data in reservation system.  

• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.  

• Follow proper escalation procedures when addressing guest concerns. 

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.  

At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we’re an avant-garde and stylish brand, we’re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.  

You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel and each other because we’re all in it together!  

- Preferably experience in the booking/reservation

- Hotel background is a must