- Temps Complet
- CDI
- RAFFLES
- Restauration
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Raffles Seychelles, Baie Ste Anne, Seychelles
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REF55271O
Bar Supervisor
Region
Luxury & Lifestyle
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
To ensure the smooth conduct of the shift through customer- focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing and controlling the bar operation and administration.
KEY ROLES & RESPONSIBILITIES
- Supervise day-to-day bar operations adhering to service standards
- Assist management by creating weekly duty roster
- Handling of guests complaints in a timely and effective manner
- Checking of guests’ satisfaction and proper handling of feedback and follow-up
- Report complaints, incidents or any other irregularities to Management
- Perform opening and closing duties as assigned (check list)
- Assist the Bar Manager in conducting daily shift briefings to update and disseminate relevant information to bar employees
- Ensure that all operating equipment, service and storage areas are maintained properly
- Help minimize waste, neglect, breakages and mishandling of supplies and equipments
- Carry out light cleaning and maintenance of the pantry area
- Monitor quality of beverage products in every single order
- Attend all meetings and training as requested by Bar Management
- Perform trainer tasks and conduct staff training as assigned by Bar Manager
- Help manage and follow up on employees’ performance appraisals
- Check on employees’ discipline, grooming standards and punctuality; provide coaching
- Assist in employees’ development, counselling and resolving staff conflict
- Maintain complete knowledge of all F&B services, outlets, hotel services/features
- Handle cash following established and proper Accounting procedures
- Assist other Food & Beverage Outlets in their operations within peak times when needed
- Observe Recycling Procedures of the Hotel in Relation to cans and bottles
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Experienced in all aspects of bar service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with strong interpersonal skills to deal with diverse staff
- Ability to motivate employees to work as a team effectively and productively
QUALIFICATIONS
- Post Secondary school education or Hotel Management School graduate
- Minimum 2 - 3 years hotel experience with at least 1 year in similar role in luxury hotel
- 1 year food and beverage experience
- Previous public contact and/or cashiering experience
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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