Assistant Laundry Manager - (Saudi National)

“A passion for perfection”

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Reporting to the Laundry Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Work closely with both the Rooms and Food & Beverage Divisions to execute their uniform programs.
• The ability to present new initiatives to the Senior Management Team.
• Creating and revising of Standard Operating Procedures (SOP) for the Laundry and Valet Departments
• Supporting of the Laundry Department during the absence of the Laundry Manager
• Conducting departmental uniform inventories on a semi-annual basis
• Ordering of Uniforms through the appropriate purchasing structure while maintaining appropriate par levels
• Responsible for maintaining Uniform Budgets
• Ensuring the daily completion of payroll
• Professionally handle guest feedback or concerns with guest laundry program
• Organization of the measuring and sizing of colleagues for uniforms
• Researching, analyzing, presenting and implementing of new departmental uniforms 
• Conducting coaching sessions and performance reviews of  Laundry & Valet Team
• Prepare weekly Wildly Important Goals (WIGS) with a view to improving areas of main focus with a line of sight to the Hotel Goals.
• Assisting the Laundry Manager with the quarterly Linen Inventories
• Conducting monthly communication meetings
• Promoting of Laundry and Valet accomplishments
• Tracking of uniforms for all new hires and implementing an effective return policy
• Maintaining a safe and hazard free work environment.

• Previous Supervisory experience is an asset
• Ability to multi-task on a regular basis
• Highly organized and detail orientated
• Strong leadership skills/initiative with the ability to develop strong relationships with fellow colleagues
• Solid background of proven computer skills including Microsoft Office
• Must be flexible and able to do work a variety of shifts.
• Formal education in Hospitality/Tourism an asset.
• Must be articulate and have strong verbal and written communication skills

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