Assistant Front Office Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Assistant Front Office Manager

We are searching for a dynamic leader who is passionate about delivering on the promise of excellence in Guest Service.  Reporting to the Front Office Manager, this individual will by an outgoing and enthusiastic Leader committed to providing results for Guest and Colleagues.

What you will be doing:  

• Ensuring the smooth daily operations of the Front Office and Tours Desk while maintaining high levels of guest service
• Overseeing the hiring, coaching, developing, and performance management of the Front Desk Supervisors, Front Desk Agents and Tour Operations Agents.
• To improve service delivery by streamlining procedures and removing obstacles that hinder service delivery
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
• Developing visionary proposals aimed at improving service climate, colleague moral, and shareholder return
• Handling of guest comments and concerns, ensuring all guest needs are met
• Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives
• Participating in communication meetings within the Front Office, the hotel, and the company
• Ensure accurate billing to Tour companies, complete “No Show” FIT billing and Cancelled tour billing
• Complete tour and FIT audits to ensure accuracy of billing
• Follow up with any unpaid tour and FIT accounts to resolve open folio’s
• Ensure Summer and Winter room contract and promotional rates are accurately loaded in Property Manager
• Being responsible for a personal cash float
• Ensure that the operational budget for the Front Office is adhered to, and all costs are controlled
• Ensure optimal and efficient scheduling in all areas of the Front Office
• Practicing room yield management, to ensure maximum profitability of overall operations
• Monitoring inventory, room types, and categories
• Attending promotional functions as required
• Ensuring the safety and well-being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Previous proven supervisory experience in Front Office
• Extensive knowledge of Front Office policies and procedures
• Hospitality Administration program diploma or degree from a recognized institute an asset
• Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participative team environment
• Highly organized, career and result oriented, with the ability to be flexible with work hours, days off, assignments and additional duties
• Must be able to work well under pressure in a fast paced and consistently changing environment
• Operational knowledge and use of Opera, WORD, and EXCEL
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Applicants must be legally authorized to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS