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Fairmont Olympic Hotel - Seattle, Seattle, United States

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REF35286W

Assistant Director of Rooms

Region

Luxury & Lifestyle

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Company Description

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.


Job Description

The Assistant Director of Rooms will assist in leading the Rooms Division; Housekeeping, Front Office, Guests Services, Royal Service and Concierge. The position will be responsible for the day-to-day operation of the Front Office and Royal Service teams.  As the Assistant Director of Rooms, you will provide leadership and strategic planning to the Rooms division in support of our service culture, maximized operations and guest satisfaction.

What's in it for you:

  • Annual salary of $78,000 - $80,000
  • Employee travel program offering discounted rates in Fairmont and Accor hotels worldwide
  • Parking and Public transportation discounts
  • Paid meal breaks with complimentary meals served in our staff dining room
  • Learning programs through our Academies designed to sharpen your skills
  • Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
  • 401K Retirement plans with a 4% match for all colleagues
  • Opportunity to develop your talent and grow within your hotel and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

  • Acts as ambassador and spokesperson to all customers; promotes tailored services to VIPs and loyalty program members; responding timely and consistent to customer & third party concerns; fielding issues with all operational departments
  • Demonstrates a commitment to Service Excellence; assists with the strategic implementation of customer satisfaction improvement activities measured through VOG (TrustYou) and in keeping with our luxury standards of service from curb to pillow
  • Spearheads the Problem Resolution Recovery process; communicating with guests ensuring that issues are being resolved during the stay; establishes a monthly reporting system that allows to solve potential issues proactively
  • Working with the Director of Rooms, ensures that the monthly financial outlooks and results for the Rooms division are accurate; maintains divisional efficiency/productivity and essential luxury guest services; maximization of revenues and effective cost control
  • Assists with developing the annual Rooms budget from a revenue, cost, productivity, and efficiency perspective, coordinates rooms division capital planning with managers
  • Assists with overseeing employee and manager planning, recruitment, selection and development through goal development and coaching; manages a related leadership succession plan
  • Coaches and mentors colleagues; creates an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
  • Flexible schedule including night and weekend required
  • Performs any and all other tasks which are assigned by the Director of Room

Qualifications

  • Minimum of 3 years Rooms Management experience
  • University/College degree in a related discipline an asset
  • Luxury hotel experience is required
  • Proven track record of effective development of others
  • Results oriented with the ability to be flexible and work well under pressure
  • Excellent interpersonal and communication skills
  • Proficiency in Windows XP and MS Office required
  • Ability to work a variety of hours/days/holidays/weekends as business needs require
  • Visa Requirements: Must be legally eligible to work in the United States.

Physical Aspects of Position (include but are not limited to):

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking
  • Must be able to occasionally lift and carry up to 25 lbs at shoulder height
  • Must be able to occasionally push/pull up to 75 lbs
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS   

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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