Assistant / Banquet Manager - Trợ lý / Quản lý Tiệc

Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi

Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.

Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors. 

We have also integrated some Vietnamese touches into the interior to give it a sense of place. 

Events Management

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions.

• Develop lead sources through prospecting, referrals, trace files, and cold calls.

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance.

• Conduct site inspections with prospective and existing clients.

• Develop and implement new sales strategies, tactics and action plans for account base.

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.

• Manage events from the beginning to the end, process all the information pertaining to bookings.

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department.

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner.

• Follow up post-event to address any issues whilst soliciting return business.

• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel.

Team Management

• Conduct performance review with the team under supervision.

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Maintain a high standard of personal appearance and hygiene at all times.

• Be aware of the hotel fire & life safety/emergency procedures.

• Perform other reasonable duties assigned by the assigned by the Management.

• Minimum College education
• Good reading, writing and oral proficiency in English language. Fluently Vietnamese
• Minimum 2 years of relevant experience in a similar capacity
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with related human resources management and business acumen capabilities
• Strong leadership, interpersonal and training skills
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter

• Take 2 days off/week
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities