Area Group Sales Coordinator

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* 
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

The Area Group Sales Coordinator is the administrative backbone of the Area Group Sales Team for Fairmont Hotels in Hawai'i and reports to Fairmont Orchids Director of Sales and Marketing. This position supports the Area group sales directors in all their administrative needs, oversees the overall office organization, prepares Departmental weekly, monthly, quarterly, and annual reports, assists with special projects, and supports the month-end process for both hotels (with particular oversight of Fairmont Orchid).

What you will be doing:

• Consistently offer professional, engaging, and friendly service.
• Coordinating and supporting all aspects of sales activities, including taking initial inquiries, generating leads, proposals, referrals, and contracts, blocking space, etc., when group admins need additional support
• Process proposals and contracts as required
• Liaise with clients in the absence of the sales manager or if the sales admin is unavailable.
• Process returns of contracts and distribute them through proper channels internally as required.
• Maintain an accurate supply of all Sales collateral (in collaboration with Group Admins)
• Arrange site inspection details for Group managers, including amenities, airport transfers, room reservations, dining reservations, spa, and coordinating with the Operations team(s)
• Coordinate with other departments within the hotels to ensure the distribution of pertinent information, i.e., booking recaps, contracts, site inspection forms, memos, etc., and maintain an orderly working environment.
• Provide administrative group support, i.e., input of accounts, bookings, and activity into Opera Sales & Catering and Opera SFA.
• Coordinate sales trips and trade shows for Area Director, Group Sales, including airline, hotel, and rental car reservations. 
• Prepare collateral and amenities as requested by the Area Director, Group Sales.
• Prepare Corporate and hotel mandate recurring reports for submission before the deadline for the Area Director of Group Sales and DOSMs of Fairmont Kea Lani and Fairmont Orchid.
• Prepare and support the processing of expense reports, invoices, month-end, and forecasting, in particular for Fairmont Orchid, for submission to DOSM Fairmont Orchid and, where needed and relevant, to DOSM Fairmont Kea Lani.
• Mail collateral, amenities, trip materials, etc., as requested
• Possess and share knowledge of Fairmont Kea Lani & Fairmont Orchid products, including accommodation, meeting facilities, history and heritage, activities, and local programming.
• Actively participate in industry and hotel training programs.
• Be an effective team player within the Sales team of Fairmont Hotels Hawai'i and with other team members in Catering and Conventions, Guest Services, Food and Beverage, and other key areas within the hotel and the region.
• Actively seek opportunities to improve systems and procedures.
• Display a willingness to manage additional responsibilities and duties as required.
• Attend all Sales meetings and other meetings as required.
• Participate in at least one hotel committee (e.g., Health & Safety Committee)
• Balance operational, administrative, and Colleague needs
• Follow departmental policies and procedures, and all safety policies.
• Embody the values of AccorHotels: Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust & Respect.
• Other duties as assigned

Your experience and skills include:

• Prepare and support the processing of expense reports, invoices, month-end, and forecasting, in particular for Fairmont Orchid, for submission to DOSM Fairmont Orchid, and, where needed and relevant, to DOSM Fairmont Kea Lani.
• Mail collateral, amenities, trip materials, etc., as requested
• Minimum one year of experience in a hotel environment (ideally in Sales, Reservation, Conference Service, or Front Office)
• Bachelor's Degree and/or Hotel Management Degree preferred
• Possess excellent communication skills (both verbal and written)
• Excellent knowledge of MS Word, Excel, PowerPoint, and Windows
• Typing speed of 50+ WPM
• Knowledge of Opera Sales & Catering / Opera Sales Force Automation, and Property Manager is an asset.
• Proactive and highly detail-oriented with excellent organizational skills
• Ability to manage multiple functions and projects while meeting deadlines
• Articulate, self-motivated, energetic, and positive team player
• Confident, well-groomed, pleasant telephone and personal disposition
• Knowledge of Fairmont Orchid and Fairmont Kea Lani heritage, facilities, and programs is a definite asset.
• Enjoys challenges, works well under time pressure, thinks ahead, and is highly committed to the job

Hourly Rate: $29.77 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts, we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry-leading training, career development, recognition, and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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