Welcome Center Operator

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Telephone Operator:

First impressions are everything! As a Telephone Operator, you will take care of the guests by answering to all the calls in our Welcome Center.

What you will be doing:

• Greet, respond to requests and coordinate with other departments while providing exceptional service.
• Welcome Center is a One Stop Shop and you will be assisting the guests for all room service orders as well as responding to all their queries and requests
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay.

What you will be doing:

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

• Should have min. 1 years of experience in similar role for a 5 Star Resort in UAE 
• Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus 
• Prior experience working with Opera/Micros is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.