1. Tiempo completo
  2. Permanente
  3. Talento & Cultura
  4. ACCOR


Madrid, Spain



VP Talent & Culture Mediterranean and North Africa F/M/X


Europe and North Africa

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.​

Hospitality is a work of heart, ​
Join us and become a Heartist®.​

Job Description

Reporting to SVP Talent & Culture Europe North Africa, you, as the VP Talent & Culture Mediterranean and North Africa, are responsible for delivering the Global & Regional Talent & Culture strategy within the Hub three Supports offices and 250+Hotels. 
You will be responsible for the full talent journey of support offices employees (160+ FTEs) from selection, onboarding, performance, training & development etc., as well as Employee relations. 
You will also be responsible for delivering the HR services to Hotels in Hub (250+ Hotels) as per Management and franchise agreements, notably: employer branding, schools relations for all Hotels, plus GM selection, future GM pipeline & development. 
You will drive Talent & Culture function transformation, using HRIS, nurturing a Business Partner mindset, and measuring successes through KPIs and metrics.

Main accountabilities:

For Hub Support Offices employees:

•    Acts as a true Business partner to all Support Functions Senior Leaders based in the Hub for all Human Resources matters
•    Ensures Support Office talent selection as per needs, in compliance with Company selection standards & processes  & Budgets
•    Guarantees excellent onboarding process for all new hires
•    Implements performance cycle, merit review, STIP policy roll out withing the Hub
•    Organizes and optimizes training & development for Support Offices employees, manages training plan
•    Ensures implementation of Engagement Survey, definition and implementation of actions plans and drives a culture of engagement
•    Ensures best work conditions and wellbeing of Support Offices employees 
•    Implements and updates flex office policy for Support Offices employees
•    Conduct Employee relations, maintaining a qualitative dialog and sets collective status.
•    Manages any disputes or litigations adequately

T&C services to Hotels in the Hub:
•    Acts as a true T&C Business partner to Leaders Operations with the Hub
•    Delivers the services to Hotels, as per Management and franchise agreements, notably:
•    Implement employer branding policy in the Hub, in the frame of Group Employer Value Proposition and Regional deployment Strategy, through the most effective channels and within budget 
•    Manages Hotel schools relations in the Hub, as per classification from key to local school,  to ensures a prime representation for our Hotels 
•    Ensures Managed hotels General Managers selection, acting as an agency
•    Identifies future GM pipeline & ensures development of top talent Heads of Departments
•    Promote optional and billable T&C services to Franchise and Managed hotels, notably recruitment on demand and talent programs, but also digital solutions and training by Accor Academy. 


•    Master’s degree in Human Resources 
•    Minimum of 12 years of successful experience in Human Resources
•    In-depth and up-to date knowledge of Spanish labor law and proven experience in successfully managing employee relations
•    Excellent track records in attracting, developing and retaining top talent 
•    Willingness and ability to travel regularly to Italy, Morocco, occasionally to Portugal, Greece, Israel, Algeria, Tunisia, and to key Europe North Africa Offices - Paris, London -
•    Previous experience in hospitality, restaurant & catering industry is a must, a plus if in a B2B environment (Franchise & Management contracts)
•    Spanish, French and English speaker mandatory
Soft skills:    

•    Digital savvy
•    Excellent communication and public speaking skills
•    Ability to coach and advise
•    Ability to manage various stakeholders, to showcase influence & leadership
•    Ability to work transversally
•    Creativity and curiosity
•    Contagious enthusiasm and positive attitude, ability to inspire others
•    Motivation and commitment
•    Result orientation 
•    Business acumen
•    Problem solving
•    Analytical skills
•    Organization, attention to detail

Additional Information

What's in there for you?
- Unique opportunity to develop your career with worldwide Augmented Hospitality leaders.
- Package of benefits and perks of working for Accor, including discounts for hotels worldwide, annual bonus based on your own performances, and much more!
- Work in a multi-national team.
- Hybrid way of working (3 days in the office + 2 days at home).
- Talent development opportunities.
- Corporate Social Responsibility activities.

If you see yourself in this role, join us and let your talents shine. Apply now and let's shape the future of hospitality together.

Our values: #BeAllyouArewithallyourheart
At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, resolutely turned towards others and the world around us.
- Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, and all the stories that make us up. We encourage the diversity of our personalities.
- We take care of the world around us: our teams, our clients, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
- We like to reveal you. All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their desires and ambitions is our priority. 
- Together, we imagine your future. Our group is large, the field of possibilities is immense and the experiences are infinite. We encourage every project to evolve in our multi-brand network, in France, in Southern Europe and internationally. 
- We dare to question the status quo. We take innovation to heart and challenge ourselves to always do better. We take risks, we dream the impossible and make it possible. 
- Hospitality is a team effort and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say. Live in ACCOR with yourself. With your talent, your passions, your teams, your desires Be All you Are with all your heart.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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