Spa Therapist

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

The Spa Therapist, under the guidance of the Spa Manager, will maintain the standards of spa etiquette and service in all interactions with guests and staff. They are responsible for providing all guests with personalized attention that meets and exceeds their needs. The therapist must be comfortable anticipating guests' needs, addressing any concerns, and managing the extra details required to go above and beyond guests’ expectations.

Main Responsibilities: 

• Practice universal health care protocols when dealing with guests and co-workers.
• Ensure all equipment is in good working order and functioning properly.
• Demonstrate dependability and a willingness to work with schedule flexibility.
• Maintain the cleanliness of the treatment room at all times.
• Follow a "clean as you go" approach in the work areas.
• Observe all departmental safety procedures and protocols.
• Handle emergency situations with urgency and discretion.
• Provide the range of services within the position's scope of responsibility, adhering to the standards set by the Spa.
• Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques.
• Perform skincare treatments using the cosmetics provided by the Spa.
• Address and respond to all guest concerns, comments, or complaints with discretion and urgency.
• Inform all incoming guests about treatment procedures, special instructions, and billing information.
• Inquire about the guest's experience and their level of satisfaction with the service.
• Communicate guest requests and preferences to relevant departments and co-workers.
• Show respect, sensitivity, and concern for guests' needs in a professional and pleasant manner.
• Maintain positive guest relations at all times, including with in-house guests, day guests, and telephone inquiries.

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, commissions and a loyalty bonus of £1,300.00. 
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/