Spa Therapist

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

The Spa Therapist at M Gallery Nairobi is responsible for delivering exceptional spa treatments and services to our guests, ensuring a high level of customer satisfaction and wellness experience. The ideal candidate will possess strong skills in various spa therapies, an understanding of guest needs, and the ability to work in a luxurious, fast-paced environment.

Key Responsibilities:

1. Treatment Delivery:

   • Perform a wide range of spa treatments including massages, facials, body treatments, and other therapeutic services as per established protocols and standards.
   • Customize treatments based on individual guest needs and preferences.
   • Maintain high standards of cleanliness and hygiene throughout the spa and treatment areas.

2. Guest Experience:

   • Greet and welcome guests in a professional and friendly manner.
   • Conduct consultations to understand guest requirements and provide recommendations.
   • Ensure guest comfort and satisfaction throughout their spa experience.
   • Address and resolve any guest concerns or complaints promptly and effectively.

3. Operational Excellence:

   • Prepare treatment rooms and ensure they are well-stocked, organized, and inviting.
   • Maintain accurate records of treatments provided and inventory used.
   • Follow all safety and sanitation policies when handling products and equipment.
   • Assist in the promotion of spa services and retail products to enhance revenue.

4. Team Collaboration:

   • Work collaboratively with other spa staff to ensure smooth operations.
   • Participate in regular training sessions and team meetings.
   • Support spa management in maintaining a positive and productive work environment.

5. Professional Development:

   • Stay updated with the latest trends and advancements in spa therapies and wellness practices.
   • Pursue continuous education and certifications as required.

• Certification in massage therapy and/or aesthetics from a recognized institution.
• Minimum of 2 years of experience as a Spa Therapist in a luxury hotel or spa environment.
• Proficiency in various spa treatments including Swedish, deep tissue, hot stone massage, facials, and body treatments.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and attention to detail.
• Ability to maintain professionalism and composure under pressure.
• Knowledge of health and safety regulations related to spa services.

Should be eligible to live and work in Kenya.