- Tiempo completo
- Permanente
- MOVENPICK
- Spa & Recreación
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Mövenpick Cairo Media City, 6th of October City, Egypt
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REF55001L
spa & Recreation Manager
Region
MEA SPAC
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
- Oversee the daily operations of the spa, fitness center, pool, and other recreational facilities.
- Ensure the cleanliness, maintenance, and safety of all facilities.
- Manage inventory and supplies for all departments.
- Develop and implement operational procedures and standards.
- Monitor and analyze key performance indicators (KPIs) such as revenue, occupancy, and guest satisfaction.
- Provide exceptional customer service to all guests.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Develop and implement guest service standards.
- Conduct guest satisfaction surveys and use feedback to improve operations.
- Develop and manage the spa and recreation budget.
- Monitor revenue and expenses, and identify opportunities to increase profitability.
- Implement pricing strategies for treatments, memberships, and packages.
- Analyze financial data and prepare reports for management.
- Develop and implement marketing and sales strategies to promote spa and recreation services.
- Create and maintain relationships with local vendors and partners.
- Participate in industry events and conferences.
- Conduct performance reviews, provide feedback, and address any personnel issues.
- Develop and implement staff training programs to enhance skills and knowledge.
- Create and maintain a positive and motivating work environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5 years of experience in spa or hospitality management.
- Proven experience in staff management, guest relations, and financial management.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and time-management skills.
- Proficiency in Microsoft Office Suite or similar software.
- First Aid/CPR certification preferred.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
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