Sales Manager (Leisure)

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Sales Manager (Leisure)

As a Sales Manager (Leisure), drive revenue growth by crafting tailored sales strategies based on comprehensive market analysis, engaging in proactive prospecting to expand the client base and fostering enduring relationships. Showcase polished presentation skills at industry events, execute sales calls in alignment with the sales plan, and coordinate seamlessly with cross-functional teams to develop marketing initiatives, oversee wholesale contract adjustments, and promotional activities. Upholding exemplary service standards ensures client satisfaction and achieves sales objectives on monthly, quarterly, and yearly timelines.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Strategy Development and Analysis: Develop a sales strategy for the leisure market segment and plan by analyzing historical, current, and future hotel/market trends, researching to modify existing or develop new wholesale contracts as needed based on hotel and/or market conditions, recommending and coordinating deployment of any necessary promotions, and collaborating with the Sales & Marketing team to develop marketing strategies for the assigned segment.
• Sales Execution and Communication: Create selling strategies to capture the maximum amount of revenue, solicit new business opportunities from international operators, travel agents, and wholesalers through sound business practices, prospect from various sources to expand the account base, demonstrate professional presentation skills at Industry Trade Shows, Sales Events, and Networking functions, conduct sales calls (Sales Visits) as indicated by the Sales Plan, report daily, and communicate all client information to the appropriate departments via site visit notification forms and conduct pre-arrival internal meetings when necessary.
• Reporting and Documentation: Prepare weekly or monthly activity and production reports, and maintain accounts, contacts, activity, and business details within the appropriate software applications.
• Customer Relationship Management: Nurture and maintain existing client relationships to ensure repeat business, consistently offer professional, friendly, and engaging service, meet and greet onsite contacts and showcase the hotel, ensure the achievement of sales objectives on a monthly, quarterly, and yearly basis, and work closely with the Front Office to ensure all details of the contract are delivered and guests depart satisfied.
• Operations and Compliance: Administer weekly sales call and monthly site inspection plans to maximize calls and showcase hotel upgrades. Supervise wholesale coordinator, ensure policy compliance, and assist with assigned tasks, maintaining hotel protocols.

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort setting. 
• Skills: Computer literate in Microsoft Windows applications required, with excellent communication skills, both written and verbal, in English. Arabic proficiency is an additional asset, along with strong interpersonal and problem-solving abilities.
• Personal Attributes: Highly responsible & reliable, with the ability to focus attention on guest needs while always remaining calm and courteous.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS