Sales and Marketing Coordinator

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for a Sales & Marketing Coordinator to join the Sales & Marketing at Raffles London at the OWO.

Reporting into Director of Sales & Marketing, you will be oversee the overall smooth coordination of the Sales & Marketing Department. The role supports all members of the Sales Team including the Director of Sales. To work closely with and support the Director of Sales & Marketing on all departmental disciplines including Events, Revenue Management and Marketing & Communications.

Specifically, as the Sales & Marketing Coordinator, your responsibility’s will include:

• To provide general administrative support to the Director of Sales & Marketing and to the Sales Team e.g. diary management, daily trace, travel arrangements, set up of internal and external meetings.
• To ensure that all hotel collateral (both digital & print), corporate gifts and departmental stationary are updated and current and to manage the inventory of all stock.
• To research and identify original and unique corporate gifts to mark special occasions such as Eid, Chinese New Year, Christmas, New Year, birthdays etc. To ensure gifts are in stock in a timely fashion, are on brand and within budget.
• To conduct site inspections, participate in FAM trips and to assist with events as required.
• To attend sales appointments and events with relevant Sales Manager as required.

• To ensure that departmental files are all clean, secure and up to date.
• To deal with general day-to-day enquiries to the Sales & Marketing Department and to refer enquiries to relevant team member where appropriate. 
• To liaise closely with Raffles & Accor Corporate Offices and RSO’s. 
• To conduct analysis of statistics and reports as directed by the Director of Sales and Marketing.
• To monitor competitor hotels and update Director of Sales & Marketing and Sales Team with any significant developments and promotions.

• To liaise with the purchasing department and outside suppliers with regard to departmental administrative requirements.
• To liaise with the Finance Department to chase commission payments, outstanding invoices and expenses.
• To arrange welcome cards and special amenities for VIP guests as highlighted by the Director of Sales & Marketing.
• To provide support for the travel requirements of members of the Sales & Marketing team.
• To respond to general hotel information enquiries. 
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Who are we looking for?

• Microsoft applications (Windows, Excel, PowerPoint, Word, Outlook)
• Delphi, Opera or similar PMS system
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.