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Fairmont Pacific Rim, Vancouver, Canada



Royal Service & Reservations Agent - Full Time


Luxury & Lifestyle

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Company Description

You are the heart of an exceptional guest experience. As a Royal Service & Reservations Agent, you will make our guests feel valued and their needs are met promptly and efficiently through warm and personalized interactions over the phone.

At the ocean’s edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Discover Fairmont Pacific Rim – and discover Vancouver as part of our rockstar team.

Job Description

Why work for Fairmont Pacific Rim?:

  • Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
  • Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality
  • A competitive rate of $30.25 per hour
  • Complimentary meal through our Colleague Dining Program
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Travel reimbursement program for a TransLink monthly pass
  • Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
  • Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
  • Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

  • Assist internal and external guests through various communication channels, including phone, email and messaging systems
  • Consistently offer personalized and anticipatory services to enhance the guest experience
  • Recommend property facilities and amenities, addressing special requests and inquiries efficiently
  • Conduct Reservation checks to ensure all reservations are set up correctly for a smooth guest arrival experience 
  • Actively listen to guest feedback and resolve any concerns to ensure guest satisfaction
  • Maintain an excellent rapport with various departments within the hotel
  • Execute hotel emergency procedure and situations with professionalism and efficiency
  • Book room reservation requests and update accurate information in the system
  • Additional responsibilities as needed by our leadership


Your experience and skills include:

  • Service focused personality is essential; prior customer related experience preferred
  • Familiarity with Opera Cloud or a similar property management system
  • Background in Hospitality or related field is desirable
  • Ability to thrive in a fast paced environment, demonstrating strong organizational and time management skills
  • Excellent attention to details, multi-tasking and problem solving abilities
  • Flexibility to work various shifts, including early morning, late evening, overnight, weekends and holidays, as required
  • Proficiency in professional English both verbal and written; additional languages are a plus

Additional Information

Your team and working environment:

  • Be a part of Forbes Five Star and AAA 5 Diamond hotel, be a member of the finest Front Office team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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