1. Tiempo completo
  2. Permanente
  3. Habitaciones
  4. ACCOR


Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates



Royal Service Agent - Arabic Speaker


Luxury & Lifestyle

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

·  Handle all incoming calls, emails, and messages from guests, providing exceptional service and assistance in Arabic and English.

·  Assist with room reservations, modifications, and cancellations, ensuring accurate and efficient processing.

·  Address and fulfill guest requests and inquiries promptly, including special arrangements, amenities, and services.

·  Resolve any guest issues or concerns with professionalism and empathy, ensuring guest satisfaction.

·  Offer detailed information about hotel facilities, services, local attractions, and travel arrangements.

·  Liaise with other departments to coordinate guest requests and ensure seamless service delivery.

·  Maintain accurate records of guest interactions, preferences, and special requests in the system.


·Minimum experience of 2 years in the same role.

·Excellent written and verbal communication skills both in English and Arabic, additional language is an advantage.

·Multi-tasking and time-management skills, with the ability to prioritize tasks.

·Flexible working hours

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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