Room Division Manager

We are seeking a highly skilled and experienced Room Division Manager to join our team in Novotel Pune Nagar Road, India. As the Room Division Manager, you will be responsible for overseeing the front office and housekeeping departments, ensuring exceptional guest experiences, and maximizing operational efficiency and profitability.

• Lead and manage the front office and housekeeping teams, setting performance standards and fostering a culture of excellence
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Oversee room inventory management and pricing strategies to maximize revenue
• Monitor and analyze key performance indicators, making data-driven decisions to improve operations
• Ensure compliance with all company policies, local regulations, and industry standards
• Collaborate with other department heads to maintain seamless hotel operations
• Handle guest complaints and resolve issues promptly and professionally
• Develop and manage departmental budgets, controlling costs while maintaining service quality
• Implement and maintain quality control systems for all room division operations
• Stay updated on industry trends and implement innovative practices to improve guest experiences

• Bachelor's degree in Hospitality Management or related field
• Minimum 5 years of experience in hotel management, with a focus on front office and housekeeping operations
• Proven track record of leadership and team management in a hospitality setting
• Proficiency in hotel management systems and revenue management techniques
• Strong financial acumen with experience in budgeting and cost control
• Excellent problem-solving skills and ability to make quick, effective decisions
• Outstanding communication and interpersonal skills
• Demonstrated ability to deliver exceptional customer service and handle guest relations
• In-depth knowledge of hospitality industry standards and best practices
• Experience with implementing and maintaining quality control systems
• Hotel management certification preferred
• Flexibility to work varying shifts, including weekends and holidays, as required