Room Attendant

It’s always festival season at Hyde where the vibe, music, and company is just right. A hotel experience like no other, we deliver on atmosphere, live shows, global flavors, and more. Representing a bohemian spirit and sense of discovery, Hyde is more than a brand, it's a state of mind. Hyde is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collective of brands created by entrepreneurs and founders with purpose at their heart.

THE HYDE DUBAI

Step into a festival-inspired hotel at Hyde Dubai with a lively rooftop pool, four restaurants including the world-renowned Katsuya, and balconies to chill out on in every room.  Let your free spirit discover connection at every corner with live music, common spaces that inspire, and rooftop views of the Burj Khalifa you can’t get anywhere else.

The Position

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.                  

KEY ROLES & RESPONSIBILITIES

• Cleans and maintains areas of responsibility according to set standards and procedures
• Replenish guest supplies
• Ensure guests requests are promptly and courteously met
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness and repair
• Maintain a section room report as well as a daily productivity report
• Attend daily briefings with supervisor and takes on daily assigned tasks
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints, reporting them to Supervisor immediately
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policy
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
• Fully understands the difference in guest levels (VIPs) and Room Categories
• Must adhere to all Lost and Found procedures
• Proper follow up of HK SOPs
• Must comply with all fire evacuation procedures and first aid trainings
• Must comply with Hyde grooming standards
• To attend proper trainings and have best conduct at work

PERSONAL ATTRIBUTES

• Good organizational skills
• Good level of engagement with guests
• Good knowledge of Housekeeping Operations

QUALIFICATIONS

• Secondary education
• Good Housekeeping knowledge

EXPERIENCE

• Minimum 2 years experience in a similar capacity in a luxury hotel environment