Revenue Executive

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

The Revenue Executive will work alongside the Director of Revenue to implement and use Revenue Management methods, processes and tools to maximize the revenue. He/she will work closely with the operations team and marketing team, to establish strategies in order to maximize revenues.

Primary Responsibilities

• Support the Director of Revenue to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods
• Run daily and monthly reports and analyze the hotel(s) and rooms results and performance (e.g. average rates, occupancy rates, RevPAR).
• Gather and analyze competitive intelligence to derive insights about the competitive environment and business trends to improve competitive decision making and further the marketing objectives
• Proactively innovate ways to increase the hotel’s ancillary revenue
• Monitor room inventory and strategize to improve the paid occupancy and ARR of room types
• Survey the market and competitors in terms of performance (e.g. RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions with the Hotel(s) GMs.
• Ensure an accurate and dynamic forecast for the future dates (by room and revenue by segment and day) based on the RM referenced systems recommendations and a daily monitoring of the data (portfolio, booking pick-up, events, and calendar events).
• Take daily decisions to optimize the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels.
• Ensure that recommendations are implemented in reservation and reception, and that systems (PMS, TARS, RMS) are updated accordingly.
• Manage OTAs and ensure compliance and parity across all channels
• Work closely with Reservations, Sales and Front Office to ensure hotel objectives are met
• Ensure that a “RM culture” is spread in the hotel, through the animation of weekly yield and regular coaching/ training sessions for the hotel teams

• Diploma or Degree in Tourism / Hotel Management or related field
• Experience in revenue manager from 6 months to 1 year (internship or job) completed by a reception/reservation experience.
• Hotel systems (PMS, TARS)

Competencies

Personal:

• Result Oriented / Performance
• Proactivity
• Analysis / Conceptualization / Strategy
• Persuasion
• Leadership
• Sense of Relationship
• External and internal environment understanding
• Customer Focus
• Team support and development

Technical:

• Spoken and written English (local language if needed)
• Professional experience
• Knowledge of Revenue Management Systems
• Excel & PowerPoint
• Hotel systems (PMS, TARS)
• Revenue Management techniques
• Calculations and indicators