Revenue Director

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

We are looking for a Director of Revenue for Mama Shelter London Shoreditch. The successful candidate will be responsible for, but not limited to, the following tasks:

• To maximize revenue through rooms sales by setting proactive selling strategies and action plans in order to achieve the budgeted revenue and to maintain a healthy business mix.
• Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy.
• Is in charge of helping to reach and beat the operational turnover budget of the hotel.
• Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system.
• Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team.
• Regularly checks the input and the quality of data (segmentation, denials tracking, etc.).
• Update the event database (RMS).
• Analyse the hotel performance in the RMS as a basis for strategy decisions.
• Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies.
• Analyse the contract performance (price, allotments, number of rooms sold, etc.) before decisions on renewals are taken.
• Act as a support in the preparation of the annual revenue budget.
• Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc.) on the basis of the analysis done previously.
• Calculate availability and minimum rate for the requests by using group quotation.
• Providing dynamic forecasts, compared to the strategy of the GM and budget.
• Consult and implement daily the recommendations in inventory and distribution tools.
• Implement and communicate on minimum stay, closed to arrival, up-selling.
• Make recommendation for strategy changes in RMS, in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behaviour changes (new events, etc.).
• Optimize the distribution channels.
• Analyse on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time.
• Check regularly the implementation of the defined strategies (brand, place & hotel).
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards.
• Leads the reservations team and optimize the rooms and services sale. 
• Manages and motivates the team in order to provide a high standard of service for customers. 
• Helps meet the department's quantitative and qualitative targets.
• Ensure documentation and information related to the reservations are available and up-to-date.
• Ensure that the pricing policy and internal audit procedures are duly applied.
• Maintain on-going awareness about the local authorities requirements.

What’s in it for you…

• A competitive salary and extra benefits package!(10% bonus if is managerial role)
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and gain access to support for  your physical wellbeing, private medical, dental and optical support .
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
•  Up to 50% off rooms globally  across the Accor, Ennismore and  Mama Hotels for you and your nearest and dearest globally
• 30% of food and drinks for you to enjoy at any of our Ennismore locations 
• From completing two years service gain an extra days holiday for each years completion  caped at 32 days 
• A fantastic Training  program to get you settled into the business and progress through the ranks of the business
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• Code Offers and discount in Uk especially London with Restaurant , bars, events
• Perk at work with discount over clothes brands ,travelling etc
• Wagestream with discount over clothes brands,travelling etc
• A brilliant place to work which encourages a family and friendly  atmosphere

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.