Restaurant General Manager, Gigi Rigolatto

We are looking for a Restaurant General Manager to join the re-opening of the famed Delano Miami Beach.

Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. 

Under the general guidance and direction of the Hotel Manager, the Restaurant General Manager of Gigi Rigolatto is the strategic and operational leader of the restaurant, responsible for delivering exceptional guest experiences while driving financial performance, team engagement, and brand standards. This role oversees all front-of-house operations, partners closely with culinary leadership, and ensures the restaurant operates with precision, warmth, and consistency at every touchpoint.

What you'll do... 

• Establish, monitor, and manage budgeted revenue and net operating income, ensuring the budgeting process is accurate and efficient.
• Develop and implement action plans, providing guidance and support to the restaurant/bar/outlet teams to achieve or exceed budgeted revenue and net operating income targets.
• Ensure adherence to labor and expense guidelines to maintain budgeted costs and optimize profitability.
• Institute and oversee service and product upgrades to maintain the restaurant's competitive edge in the market.
• Lead and manage all F&B team members, providing effective supervision and fostering a positive work environment – inspiring and motivating your team every step of the way.
• Select, train, and develop all restaurant staff, exercising discretion in hiring, performance reviews, disciplinary actions, and terminations in line with company policies.
• Develop and enforce restaurant-specific policies and Standard Operating Procedures (SOPs), including health and safety procedures and training programs.
• Promote exceptional guest satisfaction across all restaurant operations and implement guest recognition programs to encourage loyalty.
• Foster a strong community presence by re-establishing the restaurant's identity locally and building connections with the neighborhood.
• Stay focused on achieving brand goals and ensure restaurant operations align with these objectives.
• Collaborate regularly with hotel leadership teams to ensure seamless and efficient restaurant operations.
• Liaise with the head office teams to align on brand standards, trends, and direction, while building strong partnerships with brand and corporate stakeholders.
• Prepare and submit required reports on time, including payroll, revenue, team member schedules, and quarterly action plans.
• Conduct regular department meetings to discuss goals, performance, and improvement strategies.
• Participate in long-term planning and contribute to ongoing initiatives that promote continuous improvement within the restaurant.
• Ensure compliance with all relevant local liquor laws, health and sanitation regulations, and other legal requirements related to food and beverage operations.
• Monitor and manage divisional matters related to employment laws, ensuring compliance with federal, state, and local regulations.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service. 

What we're looking for...

• At least 5 year of experience in a senior food & beverage role, preferably within a lifestyle brand. Resort and international experience preferred.
• Proven track record of successful hotel and/or restaurant openings with sustained success well beyond the opening phase.
• Flexibility in working hours is required.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• Strong knowledge of health department rules and regulations, liquor laws and regulations
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. You prioritize and adapt to the changing needs of the operation.
• You’re a great communicator – both verbally and written – and a great listener. Fluent in English and Spanish strongly preferred.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You are able to easily identify and utilize emerging trends and technology to generate revenue. 
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Delano is part of the Lifestyle Collective of Ennismore.  Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.