Reservations Agent (Part-Time)

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Reservations Agent.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Reporting to the Front Office/Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• To execute in a timely manner all correspondence for guest reservation requests
• To maintain accurate and current room information in all account files-PM, myFairmont Reservations
• Answer telephone, email and hotel colleagues inquiries in a timely matter
• Assist in processing all reservation requests: FIT, Group & Transient by phone, fax and email
• Supporting Director, Revenue Management and Revenue Management Analyst as needed
• Ensure that all guest details and requests are properly noted and action in a timely manner
• Follow all safety policies 
• Other duties as assigned

• Fluent in both official languages (French & English)
• Ability to type 40 w.p.m
• Desire to work and grow in the hospitality industry
• Previous front office and/or reservations experience required
• Must have high level of professionalism and must work well with others
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times
• Must display strong analytical, organizational and administrative skill to be able to deal with multiple priorities
• Exceptional ability to work under deadline pressure
• Excellent written and verbal communication skills
• Strong computer literacy with Word, Excel and Outlook would be an asset
• Knowledge of PM and Iris would be a plus but not compulsory
• Post-secondary education Hospitality Degree/diploma a must
• Able to work shifts, holidays and weekends
• Follow all safety policies 
• Other duties as assigned

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS