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ibis Melbourne Hotel & Apartments, Melbourne, Australia

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REF31490F

Reservations Agent - Fixed Term

Region

MEA SPAC


Company Description

Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

 


Job Description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
 

  • Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times
  • Greet all guests that come into contact with the Reservations department in a friendly manner, ensuring that the guest name is used at all times
  • Ensure special requests are communicated to relevant Departments to ensure they actioned appropriately and in a timely manner
  • Be fluent on all hotel products and services
  • Handle emails pertaining to rooms reservations

Qualifications

Your experience and skills include:

  • Prior experience working with Opera or a related systems is an advantage
  • Strong interpersonal and problem solving abilities
  • Ability to adapt to changing environment.
  • Attention to Detail
  •  Ability to handle multiple tasks
  •  Ability to organize work flow

Additional Information

  • What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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