- Tiempo completo
- Permanente
- Ventas & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Cairo Nile El Gezirah, cairo, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF16908Y
Reservation Manager
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Main Duties:
- To manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followed.
- To ensure proper teamwork and supervise the reservation and telephone operator section at all times.
- To ensure that all incoming and outgoing room reservation requests are attended to and handled as per the hotel standards and procedures.
- To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue.
- To recognize potential clients and to transmit information to the Sales Department
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: Guests/companies/Agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To ensure the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction, and recording it.
- To call Dir. Of Rooms or the RM for advice in serious cases or if approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that telephone etiquette is properly used as per Sofitel standards.
- To ensure a perfect knowledge of room types and rate structure among the reservation team.
- To ensure the accuracy of all booking information entered in the PMS.
- To ensure the Guest History records are accurately maintained and all recurring guests are pre-registered.
- To ensure a perfect knowledge of the hotel configuration and products among the team members.
- To ensure the achievement of Quality tools and yield Management performance with the reservation team.
- To implement and control the Focus and other financial and audit procedures.
- To offer assistance at any time in the operation and monitor, highlight, and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the setups.
- To implement and follow up daily checklists.
- To assist in securing external guest accommodation should an overbooking occur
- To know the competitors and to gather information about their activities and Sales
- College degree in hotel management.
- 3 years experience in hotel reservations and rooms divisions.
- Familiar with the hotel operations available technology (Opera) and all distribution channels.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Mövenpick Aswan, Aswan, Egypt
Experience Level
Director
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Egypt
Area
Ventas & Marketing
Descripción
This is a unique opportunity to take a product which is already something to be proud of, and drive it forward in creative and industry leading ways.A dual property role, our Director of Revenue execu
Referencia
18c987f9-e89a-40fd-9610-4246b7bac5c4
Fecha de cierre
01/01/0001
Salario
Ubicación
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa & Mercure Kooddoo, Maldives
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Maldives
Area
Ventas & Marketing
Descripción
Cluster Reservation AgentAs a Cluster Reservation Agent, you are responsible for :Ensure guest reservation is in order for a flawless guest experience.Arrange itinerary, visas and activities for leisu
Referencia
2c2546c3-49da-4458-9b0e-dc44cba5b2b0
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Mumbai (Opening Soon), Mumbai, India
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Mumbai
Area
Ventas & Marketing
Descripción
The Assistant Manager - Events in the hospitality industry will assist in the planning, coordination, and execution of various events, such as conferences, weddings, banquets, meetings, and other soci
Referencia
ac23d6c5-0e67-47f3-9916-beebd086282e
Fecha de cierre
01/01/0001
Salario
Ubicación
Paris, France
Experience Level
Director
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Paris
Area
Ventas & Marketing
Descripción
You will be responsible for developing, managing, and optimizing food and beverage projects that align with the brand identity and global guest experience. You will collaborate with branding, operatio
Referencia
78309eba-b769-47f9-8d85-44fbfcdfae45
Fecha de cierre
01/01/0001
Salario
Ubicación
Mercure Jakarta Cikini, Central Jakarta, Indonesia
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
MERCURE
Tipo de contrato
Temporal
Locations
Central Jakarta
Area
Ventas & Marketing
Descripción
Responsible for efficiently managing the Sales Department and developing business targets to achieve revenue goals.Assist in prospecting and qualifying new business opportunities.Manage a portfolio of
Referencia
415df6a3-c18f-4724-a360-b8b193e9718c
Fecha de cierre
01/01/0001
Salario
Ubicación
HOXTON THE HOXTON CHARLOTTENBURG, Berlin, Germany
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
THE HOXTON
Tipo de contrato
Permanente
Locations
Berlin
Area
Ventas & Marketing
Descripción
What you’ll doKeep things running smoothly by supporting our reactive Groups & Events sales team: Manage an inbox and phone system, answering calls and emails, distributing enquires, ensuring a quick
Referencia
db543ede-29db-4a4d-813a-518aa9e88afe
Fecha de cierre
01/01/0001
Salario
Ubicación
Grand Mercure Khao Lak Bangsak, Bang Muang, Thailand
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
GRAND MERCURE
Tipo de contrato
Permanente
Locations
Thailand
Area
Ventas & Marketing
Descripción
Key Responsibilities:1. Marketing Strategy DevelopmentDevelop annual marketing plans, including campaigns, promotions, and initiatives, in alignment with hotel objectives.Analyze market trends and com
Referencia
22f6dab6-66df-4116-a157-c6920ca04a9e
Fecha de cierre
01/01/0001
Salario
Ubicación
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Cape Town
Area
Ventas & Marketing
Descripción
Purpose of the job Together with the Marketing Manager, assisting in developing, implementing and executing a Digital Marketing Strategy for the Hotel and working with all relevant stakeholders to en
Referencia
db6dfe25-ba01-4bda-a0a5-44b99e961c95
Fecha de cierre
01/01/0001
Salario
Ubicación
AlUla, Saudi Arabia
Experience Level
Director
Jornada de trabajo
Tiempo completo
Brands
ENNISMORE
Tipo de contrato
Permanente
Locations
AlUla
Area
Ventas & Marketing
Descripción
Banyan Tree {NAME} is seeking a visionary and results-driven Director of Sales to lead our sales efforts in the breathtaking destination of AlUla, Saudi Arabia. As a key member of our executive team,
Referencia
5576fe3f-54dd-4bd4-a0ee-292b7fab146f
Fecha de cierre
01/01/0001
Salario
Ubicación
Singapore
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Singapore
Area
Ventas & Marketing
Descripción
An exciting opportunity has become available for a Partnerships Manager to join our team in Singapore. This role will focus on activating partnerships through targeted campaigns and communication, sup
Referencia
f4028b0b-c33d-46e8-aaaf-62e2f6f25bb1
Fecha de cierre
01/01/0001