Reservation Associate

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Prime Function:

ü Maximize room bookings by delivering a pleasant and efficient reservations service.

ü Ensure that reservations are dealt with effectively, while maximizing revenue.

Key Responsibilities:

People Management

ü Work with internal/external representatives from different functions for executing the reservations.

ü Provide effective support to the team to enable them to provide a range of effective and efficient services.

ü Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

ü Ensure that the team has been trained for all safety provisions.

Financial Management

ü Identify optimal, cost effective use of the resources and educate the team on the same.

ü Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.

Operational Management

ü Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.

ü Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings

ü Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.

ü Responsible for ensuring that all reservation filing and correspondence is carried out daily.

ü Perform all the duties that are common and any other duties assigned by the Front Office Manager.

Hygiene / Personal safety / Environment:

ü Ensures that the workplace and storage areas remain clean and tidy

ü Respects the instructions and safety guidelines for the equipment (s)he uses

ü Applies the hotel's security regulations (in case of fire etc)

ü Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.