Reservation Agent

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Under the general direction of the Revenue Manager a within the  limits of established Rixos Hotel Policies and Procedures, oversees  the day to day Operation of the Reservation Department and maintains the overall efficiency of standards set. 

1. 1. • Have a thorough knowledge of the entire hotel services and facilities
      • Answer inquiries of room rates, outlets and room locations.
      • To be totally familiar with all aspects of the reservation systems
      • Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
      • Post advance deposits and keep accurate records of deposits.
      • Process rooming lists and group blocks and indicate special requests and billing procedures
      • File and process reservations correspondence, make certain all files are current and in order.
      • Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
      • Abide by the hotels policies and procedures
      • Be familiar with changes in the rates and group enquiries
      • Complete daily shift task list and aid others
      • To be aware of inventory management and keep a constant check on the room types available throughout the day
      • To have an understanding of departmental goals and projections for average rate and occupancy
      • Accommodate and document special requests in an accurate and efficient manner.
      • Determine the most appropriate room type to meet guest requirements and maximize room rate.
      • Explain guarantee and cancellation policies to callers.
      • Describe room accommodations and benefit feature sale amenities to guests.
      • Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
      •  Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
      • Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
      • Identify guest reservation needs by asking open-ended questions to obtain all necessary information
      • Follow "up selling" techniques and sales strategies in order to maximize property revenue.
      • Identify repeat guests using appropriate codes
      • Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
      • Carry out any other reasonable task (which may not be stated here) as requested.
      • Assist in Task Force Teams for new openings.

• Experience working as Reservation Agent, preferably in the hospitality industry.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Data entry experience.
• Flexible working hours.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21