- Tiempo completo
- Permanente
- MOVENPICK
- Habitaciones
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel Ikoyi Lagos, Lagos, Nigeria
__jobinformationwidget.freetext.ExternalReference__
REF37993R
Reservation Agent
Region
MEA SPAC
Este puesto vacante ya se ha cerrado. Consulte puestos parecidos a continuación...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
The Reservations Agent will play a crucial role in delivering exceptional guest experiences at Movenpick Hotel Ikoyi Lagos. This position requires a highly organised, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalised services to ensure the highest level of satisfaction.
Duties and responsibilities include but are not limited to:
Reservations Management:
- Process and manage hotel room reservations efficiently and accurately.
- Ensure all reservation details are correctly entered into the system.
- Respond to guest inquiries regarding room availability, rates, and amenities.
- Upsell hotel services and amenities to maximise revenue.
Guest Services:
- Provide personalised assistance to guests before, during, and after their stay.
- Handle special requests and VIP arrangements to ensure a memorable guest experience.
- Address guest concerns and resolve issues promptly and professionally.
- Coordinate with other departments to fulfill guest needs and requests.
Communication:
- Maintain clear and effective communication with guests via phone, email, and in-person interactions.
- Provide information about hotel facilities, services, and local attractions.
- Collaborate with the Front Office and other departments to ensure seamless guest experiences.
Administration:
- Maintain accurate records of guest interactions and transactions.
- Prepare reports on reservations, occupancy, and guest feedback.
- Assist in the preparation of promotional materials and packages.
- Previous experience in hotel reservations or a similar customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Familiarity with hotel reservation systems and software (Resaweb, Opera Cloud) is essential.
- Strong attention to detail and organisational abilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Customer-focused with a commitment to providing exceptional service.
- Knowledge of the local area, attractions, and events is an advantage.
- Additional education or training in hospitality or a related field is a plus.
- Flexible availability to work during the week including weekends.
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Grosvenor Hotel Adelaide, Adelaide, Australia
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Adelaide
Area
Habitaciones
Descripción
Assist the Night Manager with the night audit processConduct Night Auditor duties whilst on shift with the Night ManagerPerform routine maintenance checks on the network and system audit controlsEnsur
Referencia
a163845b-9504-461b-855c-990647c8b613
Fecha de cierre
01/01/0001
Salario
Ubicación
Grosvenor Hotel Adelaide, Adelaide, Australia
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Adelaide
Area
Habitaciones
Descripción
To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.Check that details of regular guests are updated using Guest History.Ensure all diary event
Referencia
6e38cde4-1684-40c7-88c1-f659d67a0bc8
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel Wellington, Wellington, New Zealand
Experience Level
Entry Level
Jornada de trabajo
Medio tiempo
Brands
SOFITEL
Tipo de contrato
Permanente
Locations
Wellington
Area
Habitaciones
Descripción
We are looking for an ambassador for Sofitel Wellington as a Part-time Receptionist. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and dev
Referencia
a9433430-1c57-4cd5-96c0-4176190172e3
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Wailea-Makena
Area
Habitaciones
Descripción
Job Title: Suite Attendant (Full-time)Hourly Rate: $25.00As a Suite Attendant, you lead from the heart and make our guests feel special by creating and maintaining a comfortable, inviting and clean a
Referencia
a4ab489d-465a-419d-b11d-5b2dad75a54f
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Devonport, Devonport, Australia
Experience Level
Entry Level
Jornada de trabajo
Medio tiempo
Brands
NOVOTEL
Tipo de contrato
Permanente
Locations
Devonport
Area
Habitaciones
Descripción
We are looking for a part-time Valet Attendant who will assist the Front Desk of the hotel and be responsible welcoming guests, carrying luggage, parking and retrieval of guest cars, escorting guests
Referencia
42e59b14-bb57-4441-b757-a327c941a2cf
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Devonport, Devonport, Australia
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
NOVOTEL
Tipo de contrato
Permanente
Locations
Devonport
Area
Habitaciones
Descripción
Supervising and supporting guest arrivals, departures and the overall guest experienceLiaising with other departments to ensure seamless operationsCoaching, mentoring and inspiring the Front Office te
Referencia
bcdf090d-d9c4-4768-973b-0befa2f896fa
Fecha de cierre
01/01/0001
Salario
Ubicación
Mercure Melbourne Doncaster, Doncaster, Australia
Experience Level
Not Applicable
Jornada de trabajo
Eventual
Brands
MERCURE
Tipo de contrato
Temporal
Locations
Doncaster
Area
Habitaciones
Descripción
As a Public Area Attendant/ Houseman, you are an essential part of our Housekeeping team, entrusted with maintaining the cleanliness of our shared spaces and ensuring attention to detail. You will fee
Referencia
36bd65fd-cfe0-4805-b46b-40ac3f92a348
Fecha de cierre
01/01/0001
Salario
Ubicación
Mercure Melbourne Doncaster, Doncaster , Australia
Experience Level
Not Applicable
Jornada de trabajo
Eventual
Brands
MERCURE
Tipo de contrato
Temporal
Locations
Doncaster
Area
Habitaciones
Descripción
We are looking for a dedicated and detail-oriented Room Attendant to join our team. As a Room Attendant, you will be essential in ensuring that our hotel rooms are maintained to the highest standards
Referencia
7f7cec62-a01c-4678-8163-bf931bc24077
Fecha de cierre
01/01/0001
Salario
Ubicación
, West Hollywood, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
MONDRIAN
Tipo de contrato
Permanente
Locations
West Hollywood
Area
Habitaciones
Descripción
Job Purpose:Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-hou
Referencia
f1a487f2-4f40-48f0-8dbc-bc81cab61001
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Kohala Coast
Area
Habitaciones
Descripción
The Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms.What you will be doing:Clean guestrooms to include: dusting, making beds, soiled linen remo
Referencia
f2383883-38e6-4b24-bedc-d163c356a1f0
Fecha de cierre
01/01/0001