- Tiempo completo
- Permanente
- IBIS
- Habitaciones
__jobinformationwidget.freetext.LocationText__
ibis Lagos Airport, Lagos, Nigeria
__jobinformationwidget.freetext.ExternalReference__
REF55110W
Receptionist
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- We are looking to hire Receptionists to serve as our guests’ first point of contact and manage all aspects of their accommodation.
- Ultimately, you will help create a pleasant and memorable stay for our guests.
- Hotel Receptionist responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Essential Duties and Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Other Skills Education and Experience
- Excellent communication and organizational skills
- Proficient in the use of Opera PMS software
- A minimum of a year work experience as a receptionist with a reputable hotel brand
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Minimum of OND from a recognized institution
Benefits
- Attractive Salary: Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
- To ensure our salaries are competitive, we regularly conduct surveys of local markets and specialized firms. This enables us to provide personalized and motivational support for all our teams to facilitate and encourage their development.
- Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
- Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Vancouver
Area
Habitaciones
Descripción
Summary of Responsibilities: Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professi
Referencia
95147b03-3782-4819-9ed2-6e895adf39e2
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis budget Melbourne Airport, Tullamarine, Australia
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Tullamarine
Area
Habitaciones
Descripción
At Ibis Budget Hotel, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming atmosphere
Referencia
efc093b0-c531-4fae-9125-665fd0d327a1
Fecha de cierre
01/01/0001
Salario
Ubicación
Mercure Kuala Lumpur Shaw Parade, Kuala Lumpur, Malaysia
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Kuala Lumpur
Area
Habitaciones
Descripción
Assist the Operation Manager to check that all Front Office hearstists report to work punctually and are well groomed before each of their shift.Communicate all log entries by Duty Managers to ensure
Referencia
2e09160d-49d7-433e-af8e-1f2b32211047
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Whistler
Area
Habitaciones
Descripción
Overnight CleanerYou are at the heart of the hotel! As an Overnight Janitor, you will take ownership of all public spaces and outlets, ensuring that our guests are provided with a clean, comfortable s
Referencia
c9e237ec-407c-4904-ac49-839c875f3566
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Regional Linen Services, Canmore, Canada
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Canmore
Area
Habitaciones
Descripción
Dry Cleaner AttendantThe Dry Cleaner attendant is responsible for the daily operation of the various finishing equipment in the Dry cleaning department. Such related tasks will include but are not lim
Referencia
52179369-f99c-4336-a0b7-854738ba18da
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis London Heathrow Airport, Harlington, United Kingdom
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
IBIS
Tipo de contrato
Permanente
Locations
United Kingdom
Area
Habitaciones
Descripción
We are thrilled to present an incredible opportunity to become part of the ibis London Heathrow Airport family as our Assistant Front Office Manager.In this pivotal role, you will help oversee our Fro
Referencia
8eb62c75-d9ae-4272-b157-0e3769441815
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Los Angeles
Area
Habitaciones
Descripción
If you enjoy a job where every day is different, then Overnight Front Office Manager is the role for you! As an Overnight Front Office Manager, you will lead the front office team by demonstrating exe
Referencia
b1d5544d-021f-4ec7-8089-a84c9c2deddf
Fecha de cierre
01/01/0001
Salario
Ubicación
21c Museum Hotel Louisville, Louisville, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
21C MUSEUM HOTELS
Tipo de contrato
Permanente
Locations
Louisville
Area
Habitaciones
Descripción
Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and
Referencia
42c48632-43f1-41b9-9f31-68ac58c4d4ba
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Los Angeles
Area
Habitaciones
Descripción
Fairmont Gold Attendant The Fairmont Gold Lounge Attendant is responsible for providing the highest level of anticipatory food and beverage service to our guests. You will be the person that knows our
Referencia
9d10d3d6-181a-4e59-9480-75f0cd0666fe
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel York Centre, York, United Kingdom
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
York
Area
Habitaciones
Descripción
Duties Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).This also includes the management of PCO group b
Referencia
18687bb6-0cc3-4bb2-8554-ebf65b9bc708
Fecha de cierre
01/01/0001