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Raffles Bali, South Kuta, Indonesia

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REF35851A

Raffles Wellbeing Butler

Region

Luxury & Lifestyle


Company Description

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.


Job Description

General Duties 

  1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. 

  1. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 

  1. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival. 

  1. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort. 

  1. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily. 

  1. To promote in house facilities to guest during stay before giving recommendation for outside of the resort. 

  1. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay. 

  1. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner. 

  1. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly. 

  1. Keep all information updated by being aware of everything that is happening in the resort in all sections. 

  1. Assist with training of other departments whenever it is necessary. 

  1. To perform any other duty as directed by superior 

 

General Responsibilities 

  1. Maintain high score on guest satisfaction at all time. 

  1. Responsible for the elaboration and implementation of standards related to SOP and LQA. 

  1. Schedule and regularly conducts routine inspections of areas under his control. 

  1. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal. 

  1. Co-operates with  the  Purchasing  department  in  locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money. 

  1. Controls   costs   by minimizing/decreasing chances of property damage,   maintaining   adequate inventory of items including stationeries and collaterals. 


Qualifications

  • Minimum Diploma in Hospitality   

  • Minimum of 1 year relevant experience in Front Office  

  • Butler knowledge is a must 

  • Knowledge of local regulations related to Hotel Operation is a must 

  • Graduated from Butler Academy will be advantage

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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