Property Tech Expert

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the position:

At Accor we are currently looking for Property Tech Expert to be based in Milan.

If you are the selected candidate, you will be responsible for implementation of staff-facing hotel technology solutions such as Property Management System, Point of sales, Sales & Catering, in hotel payment, SPA and etc. tech Strategy and Accor technology Standards. Responsible to lead projects that will have the involvement of different technology groups, vendors, and operational stakeholders and focus on managing project timelines and budgets, training, communication, and adherence to technical and brand standard.

Your main accountabilities will be:

• Responsible for property tech solutions implementation on new openings, rollout and change management
• Provide functional and technical expertise on the property tech solutions and voiced through the governance projects with third partners and internal
• Organize, create, maintain, and promote procedures and documentation related to fiscal / legal and local requirements following the Accor standards and maintain best practices in respect to the set up and implementation of property systems
• Drive and/or attend project and related meetings as required
• Effectively communicate technology related plans, actions, and decisions with stakeholders.
• Manage relationships with internal and external stakeholders
• Provide technical and functional expertise and training hotels and third partners on Accor knowledge-based process
• Attend hotel operational meetings as required and go to hotels to provide trainings remotely or on site
• Ensure that all legal and country requirements are available and thoroughly considered before implementing any application
• In charge of communication of hotels for Project, Rollouts and maintenances and change managements
• Work with cross-functional teams to identify areas for improvement in business operations
• Develop and propose solutions to improve business processes, increase efficiency, and reduce costs
• Analyze data and create reports to track progress and measure the success of implemented solutions
• Responsible for interfaces on the troubleshooting, engaging with third-partner suppliers on PMS/POS interfaces & related systems and CRS when applicable
• Functional expertise for CRS when applicable
• Perform other duties as required

About you:

• University Degree in Computer Science or Hospitality
• Minimum 2-3 years’ experience in the hotel industry in operations or hotel systems
• Knowledge of key hotel systems: PMS, POS, etc.
• Ability to build strong relationships and maintain a positive reputation
• Organized & proactive with the ability to work cohesively as part of a team
• Good understanding of hotel operations

What we offer:

• Be part of an international company
• Work for a leader brand as Accor present in 110 countries
• Development and career opportunities
• Benefits according to the role
• Accor discounts card
• Hybrid working model

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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